Low res proof for customer approval

[Chad Pinkman]

I have read old posts on this subject but I have a customer that uploads their file via a composite product and it then needs to go through and approval process in order to get ordered. The composite product proof that is generated for the approval process is not even readable. What customer would approve a proof they cannot read?  It seems by looking at the old posts that either no one uses the xmpie approval processes or that xmpie has just blown off a very necessary piece of the process.

Has anyone been solve this issue. If so please let me know what you did to correct this problem.

Thanks

Chad Pinkman

Aradius Group

[Wayne]

What settings are you using in the proof - jpg, PDF, proof PDF options etc....

[Chad Pinkman]

It is a composite product. So only pdf is allowed by XMPie. I am attaching a screen shot of the product proof option of the product using composite.

[west-digital.fr]

In my knowledge, the Proof generated by uStore for a Composite Product is based on:

• a series of JPEG thumbnails (the same you can see in the Document Builder interface)
• a uProduce PDF job, which embeds the thumbnails mentioned here-above

You can control the settings of the PDF via the "template" Proof job of the uProduce "PreviewCampaign" campaign and document. But I'm afraid the point is not here.

I did not see any Proof file of yours, so I can only assume what your complain actually is; I trust it could be related to the "quality" of the JPEG thumbnails.

We recently asked the XMPie Support Team, if the "quality" (I mean: the resolution, or H x W size) can be changed; it turns out it cannot (it was hard-coded).

But even if it could be changed (that's what we did, via a hack, which I cannot elaborate here), one must keep in mind that this Thumbnail "quality" will be felt at two separate moments, with usually two totally conflicting requirements:

• in the Document Builder: each time you change a setting in a page (via the Wrench tool), all thumbnails are reloaded into the page; should there be many (hundreds of) pages, should your thumbnails be heavy and should your internet bandwidth be poor (regardless yours or your customers'), working on the document would become extremely uncomfortable. So, certainly, the lightest the thumbnails are, the best
• in the Proof: as it's the final stage before ordering, you (regardless it's the user, the approver or the uStore Admin operator) need some "quality", to check for any error. So, certainly, the heaviest the thumbnails (embedded in the PDF) are, the best

I hope I clarified (even if I could not provide the magic solution).

west-digital.fr

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