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Eugene Hill
The account owner will need to purchase an extra member slot, then invite an extra member to use the extra member slot. The extra member must be activated in the same country where the account owner created their account. Extra members cannot be added to Netflix-included packages or third-party billed accounts.
T-Mobile is not making any changes to our Netflix benefit and are still making sure that you are able to get Netflix for your household with the On Us feature. If you are using your Netflix account in other households, then you would need to look at the extra members options through Netflix, but that would not be included in what is covered by the Netflix on Us feature on your T-Mobile account.
We paid for all these lines with this benefit as part of it and expect all of these lines to be able to use this benefit. This is the way it was pitched to us to get us onto this t-mobile plan from our previous tmobile plan.
Family: A family is a group of two or more persons related by birth, marriage, or adoption who live together; all such related persons are considered as members of one family. For instance, if an older married couple, their daughter and her husband and two children, and the older couple's nephew all lived in the same house or apartment; they would all be considered members of a single family.
T-Mobile would not pay for the extra memberships. If you upgrade your plan to Standard or Premium they charge you the extra cost. Why not be able to add a member to your plan (like you could if you had a regular Netflix account) and T-Mobile charge that extra cost also.
If you view your account details in Netflix, there is no Add Extra Members option. That option is only available for standard Netflix accounts, not third-party billed Netflix accounts like T-Mobile. This is a Netflix policy and there is nothing T-Mobile can do about it.
When you sign up for a Netflix on Us promotion, T-Mobile is not creating your Netflix account. You are redirected to the Netflix site to create an account that is billed to T-Mobile instead of yourself.
At least, this Netflix change does not affect existing customers. I have only a single line that qualified for the Netflix Basic plan, but I opted to pay the difference to upgrade to the Premium plan. So, T-Mobile pays the $9.99 for Basic, and I pay the $10 difference for Premium.
I suspect that the Netflix on Us promotion will be modified to offer the $6.99 plan with Ads. And an upgrade to Premium will cost $13 instead of $10. Anyone who has not yet subscribed to the Netflix promotion should do it now before these possible changes are implemented.
Netflix is losing money because of their lack of quality content. How bout not gouging your customers? And give us something that might be worth the addl cost? Imo they need to be a little more careful, recently membership costs went ulp, now this. A customer exodus might happen. Meaning in users language choice, not dubbed. What have they released lately that is water cooler topic? How about staying relevant before charging more and more for tired shows. Other networks continue to offer great new content, for example Paramount & apple. Lol even Hulu
Of course, even if Netflix extends their additional membership options to T-Mobile and Xfinity, subscribers are still going to complain about cost ($7.99 per additional member) or membership limits (one additional member for Standard accounts and two additional members for Premium accounts.)
We just upgraded our plan to one that includes Netflix. Our Tmobile plan covers my household and my parents. We had been told that we would get the standard plan, which indicated we could purchase an extra member. I was fine doing that but I am VERY upset that we agreed to a new phone plan that was soooo much more expensive than our prior plan but we still have to pay for the Netflix subscription for my parents.
do you offer access to Netflix in your listing? If so do you use your own account? Pay for another account? Make them sign in with THEIR account? I have a Netflix account myself and a ROKU I can hook up -- I just today got my first inquiry about Netflix in the unit. I'm wondering how others do it.
I have an additional device account, one for guests. If a guest doesn't have their own account, they can request me to set up access to ours as a guest viewer. Although after 2 years and many bookings, I have had only 2 requests for me to set them up. Most have their own account these days.
We have a guest account for Netflix and Hulu and an old iPhone with nothing else on it signed in for guests to cast to the tv, via google chrome-cast. Old fashioned but does the job at low cost. (We have no tv service.)
Hi Emilia, I'll just be starting to offer Netflix for my guest this coming month and thinking of the same set-up as yours (guest will have access to my account, but with a different user profile). I'd like to ask if you had any instances where your guests have messed with the other profiles on your Netflix account. If yes, what did you do? Or if not, what have you done to prevent this.
@Jose-Feliciano0, just this week I noticed the Grinch was watched on my specific Netflix profile and there were two young children staying in one of my Airbnbs at that time. It doesn't bother me and doesn't happen often. No one has ever messed with my settings or anything like that. I would say it is more frustrating when they log out of my account and into their own. I have to check every time I am turning over the space for a new guest that Netflix is correctly logged into the right account. I would never give my password to a guest so if they get logged out it would require me going over to the apartment to log them back in (luckily, no one has asked me to do that.)
Hi Jose, So I'm a little behind on this thread & I've been looking into all this stuff with Netflix & if you offer up your own account could the guest potentially mess with the other accounts on it. Anyway, their is a way you can lock your other profiles so they would only have access to the one you want them to have..
I have a "guest profile" for Netflix/Hulu/Amazon but it is still my account. The account requires a password to be modified in any way, including ordering movies that are not included in the subscription so there's no way guests could change or charge anything.
The only issue I had once was someone signed in on their own account, then messaged me claiming that someone was watching stuff on their account after they checked out. We didn't have any guests during the time they claimed this was happening and we had logged them out anyways, so I think they had left their account logged in elsewhere.
@Kelly1126 I have the Netflix account that allows for streaming on 4 devices at once. I just leave the account signed in. Same with Amazon: I'm actually not sure how many people can log in at once, but there has never been a conflict, maybe because Amazon Prime is pretty poor in Canada and there isn't much to watch. Some people choose to use their own account, but I do provide mine also so they can use it if they want.
We have Smart TVs and/or Roku's so that guests can access their own accounts. We remind them to sign out when they leave. We've also been using YouTubeTV instead of cable TV in some properties. So far, so good. The savings are great. Good luck with whatever you decide!
I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app. The Netflix profiles are pin locked and Netflix were able to help me work around the pin lock so I was able to log the account out.
No it hasn't been sorted out. I just can't understand why you can't look at the email address that is linked to my virgin account via netflix. I'm now paying an additional charge every month for something that someone else is accessing and neither yourselves at Virgin or Netflix seem to want to help me with this problem. It doesn't matter how I describe this issue, no one wants to help me with it. Just keep pointing me to the other organisation.
@RokuKariza-D Not an ideal solution, but I created a new roku account then factory reset the roku and signed in with the new account. Now Netflix works. So looks like an issue with the old roku account somehow. At least I can watch Netflix. LMK if Roku is not planning on fixing this and I'll put in a request to delete my old account.
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