RE: [XC Skies:629] 3 day point forecasts not working?

[iain frew]

Works for me fine. What error are you getting?

Sent from my Windows Phone

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From: Thomas Keefer
Sent: ‎3/‎24/‎2015 9:37 AM
To: xcs...@googlegroups.com
Subject: [XC Skies:629] 3 day point forecasts not working?

I have been unable to access mine for over 24hrs now.

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[Thomas Keefer]

Hi XCSkies..

I am again having this problem for more than 24 hours. I have been a subscriber for years now but I think I am over it at this point - It stopped working yesterday morning for me and is still not working. 

What is the reason?? Screen shot attached.

Tom

[Chris Galli]

Hi Tom,

Thanks for the candid note, and we certainly understand your frustration. We suffered a partial disk failure that affected the 3 day point forecasts. This was discovered yesterday and the rebuild took longer than expected. The failure was of a nature that we decided to keep all other services running (with the exception of the 3 day point forecasts) while the problem could be repaired. During that time, all map forecasts and layers were current.

The problem is now resolved and all forecasts for routes and points should be fully operational within the hour (3 day point forecasts returning).

Thanks,

-Chris

[Marcelo Montedonio]

Hi Chris

Congratulations for your quick reply!

Cheers!

Marcelo Montedonio

Rio de Janeiro - Brazil

2015-04-27 15:59 GMT-03:00 Chris Galli <xcs...@xcskies.com>:

Hi Tom,

Thanks for the candid note, and we certainly understand your frustration. We suffered a partial disk failure that affected the 3 day point forecasts. This was discovered yesterday and the rebuild took longer than expected. The failure was of a nature that we decided to keep all other services running (with the exception of the 3 day point forecasts) while the problem could be repaired. During that time, all map forecasts and layers were current.

The problem is now resolved and all forecasts for routes and points should be fully operational within the hour (3 day point forecasts returning).

Thanks,

-Chris

On 4/27/2015 12:29 PM, Thomas Keefer wrote:

Hi XCSkies..

I am again having this problem for more than 24 hours. I have been a subscriber for years now but I think I am over it at this point - It stopped working yesterday morning for me and is still not working. 

What is the reason?? Screen shot attached.

Tom

On Tuesday, March 24, 2015 at 5:43:17 PM UTC-4, Frewsy wrote:

Works for me fine. What error are you getting?

Sent from my Windows Phone

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From: Thomas Keefer
Sent: 3/24/2015 9:37 AM