When installing vMix 24 over the top of a previous version, vMix 24 will prompt to activate your registration key again.Click Activate in this window to proceed.
If in the rare instance this Activate window does not appear, or an error occurs, activation can be done manually: 1. Login to our account page with the Registration Key or optionally via Email: 2. Scroll down to the Activate section, click Deactivate next to the computer you wish to upgrade. 3. Type in the Registration Key into vMix 24, it will now register normally.
If you encounter the following error:The current Registration is corrupt, please try registering again.
This is an indication that either the vMix registration or registration files are corrupt, or something on your system is broken or corrupt in Windows. If you are attempting to register vMix for the first time, try registering again.
Otherwise we recommend trying the following steps:
If you need to relocate your vMix registration key, you can login to your vMix Account via our website. 1. Click the "vMix Account" Login link at the top right of the vMix website: 2. Login to your vMix Account using the second box titled "Login with email address" and enter in the same Email Address used to registered the key to. This will be the email address entered when purchasing the key unless the email has been changed via the vMix Account since purchase. If you do not know your password, select the "Email my Password" button to have it sent out to you. 3. Your registration key will be listed under the "Registration Keys" title in the Information section. If you have multiple keys registered to the same email address they will also appear here on the left hand side.
Below is a step by step guide of what to expect when purchasing vMix.
Note: vMix is a digital purchase only. We will send you a registration key via email. No physical dongle or attachment is required, and we are not able to ship a physical product such as CD-Rom or USB. 1. Try the free 60 day trial before purchasingYou download the installer from our Download page: Note that vMix requires a computer that meets the minimum requirements below: -hardware.aspx#systemrequirements 2. Purchase a "registration key" from our web siteIf you are satisfied with the vMix trial you can purchase a "key" from our Purchase page: Payments are accepted via Credit Card, PayPal, Wire Transfer and more.
Follow the steps on the purchase page to find out what payment options are available in your Country. 3. We will email you a registration key when payment has been received.We will not ship anything to your address, the registration key is 12 digit code we will send you via email only. 4. Type in the registration key into vMix to activate your purchase.The guide below describes how to do this: -registration-key Keywords: order
The following error may appear if you try to register or activate vMix. This includes activating a new vMix registration key or switching between keys.
The underlying connection was closed: An unexpected error occurred on a send.RegistrationUnable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
Windows 7This is most commonly caused by using Windows 7. Microsoft is no longer supporting Windows 7 and as a result does not natively support some of the latest security requirements. Due to this, it is unable to successfully connect to the vMix servers for activation and registration. vMix is not supported on Windows 7. So it is recommended to upgrade to Windows 10 which will fix this issue. Windows 10If you are using Windows 10, then this means that an important security feature has not been enabled. Which is TLS 1.2 support. So firstly make sure that your Windows is up to date by running all available updates to see if that fixes the issue. Its is important that you are running the most recent version of Windows 10 (10.0.19044 Build 19044 or higher) otherwise you may still encounter this error. As long as you have a valid Windows license and you are running the latest Windows Updates, this should solve the issue.
If you believe this is a different issue, then you can send us a support request and support report via our Contact Form: -us.aspx
The vMix Account login page allows you to login using two different methods.
Each license can be installed on up to two PCs or Laptops in total as long as vMix is not being used on both at the same time. To install your license on to the second machine, enter the key as normal and follow the instructions in the error message when prompted. Licenses can also be transferred to a new computer if required as long as vMix is no longer being used on the previous machine. To deactivate a previous machine with a vMix registration key on it, log into the vMix Account: N.B: A reasonable number of transfers are permitted to cater for computer upgrades, hardware failures and other situations where the previous machine becomes inoperable. This means a license should not be considered a operator, site or floating license.
Yes you can purchase a vMix license on behalf of your customer. In order to do so, you just need to visit our Purchase Page. Follow the order procedure as normal (See - What is the process to purchase vMix?). When entering in the Contact Information, it is very important that all the information entered is in the billing contact's details only, including email address. So the company making the purchase (not the end user details). Once you have completed the purchase and wish to pass on the vMix registration key to the customer, you will also need to change the Email Address the registration key is registered via the vMix Account login. Changing the email address the registration key is registered to
If you'd like to upgrade your current vMix edition registration key - you can purchase an upgrade by only paying the difference between the original edition purchased and the one you wish to upgrade to. Please find upgrade pricing listed in the table below.
If you have an older version of vMix that is no longer eligible for a free version update, you can upgrade to the latest version by clicking the Buy Now at the top of this page. Version upgrades cost $60 USD and gives you access to one extra year of version updates.
On the Premier edition, one check-in device is $60 per month. For unlimited check-in devices add $60 per month. A check-in device is any device (i.e computer, tablet, smartphone, ExpressHub) licensed and using KidCheck software to process check-ins.
Want more than one check-in device? Add unlimited to use KidCheck on as many check-in devices as you'd like. A check-in device is any device (i.e computer, tablet, smartphone, ExpressHub) licensed and using KidCheck software to process check-ins.
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