|
Department of the Treasury Internal Revenue Service
Seattle, WA
From 10/2008 To 5/2009
Job Title: CSR Accounts Management
Job Duties: Performed a full range of administrative & technical assistance to individuals &/or business primarily through telephone contact, addressed diverse issues/problems that could not be answered or resolved routinely, applied a wide range of tax processing regulatory requirements & procedures as administered by the Internal Revenue Service, elicit sensitive, personal & financial information, made determinations & used sound judgment concerning controversial
matters & develop, analyzed & evaluated information involving the research of records.
Comcast Cable Retention
Fife, WA
From 9/2006 To 2/2008
Job Title: Customer Care Executive
Job Duties: Excellent communication skills demonstrated by diffusing highly concerned customers, sales, service issues, credit adjustments & billing, fraud investigations, discounts, residential & Military moves, sensitive handling of personal, confidential & proprietary information, payments via checking, debit or credit card, received proficient Customer Quality experiences consistently in top of department, highly goal driven, exceeded company goals, expectations & deadlines, excellent attendance. Detailed, multi-task, organized, prioritize, record/ data maintenance, time Management, troubleshooting processes & understanding technical terminology, CATV Regulatory compliance, FCC regulations,
Fair Dept collections practices Act, Federal Bankruptcy Law, IRS, OSHA, Payment Card Industry Standards, Safety. CSG/ACSR, M/S office suite
Comcast Cable
Fife, WA
From 7/2003 To 9/2006
Job Title: Collector
Job Duties: Consistently in top total dollars collected call center, excellent communication skills diffused highly upset customers, collections of 30-60-90 day accounts, payments via electronic processing systems, billing issues, debits, credits & adjustments, residential disconnect & reconnect, fraud investigations, sales, reliable, dependable, self motivated, fast paced with effective multi-task skills, prioritized workload, highly goal driven with proven ability to meet & exceed company goals, expectations & meet deadlines. Chosen by leadership to be department stand as Supervisor support cross trained new hires. Perfect attendance, recognized as Senior Management Executive,
received Ambassador Awards. Assisted in facilitating team meetings & Safety Committee Member for 2 years, designed & published Newsletter. CSG/ACSR, M/S office suite 2003.
Conseco Finance
Federal Way, WA
From 9/2001 To 6/2002
Job Title: Collector
Job Duties: Mobile Home in park & land 30-60-90 day past due loans, payments & payment deferments, foreclosures, repossessions, fraud investigations, sales, transfers of equity, Title transfers, Freddy Mac & Fanny Mae. Software: AS 400, GTCF4, M/S office, excel, word, Internet, PowerPoint, e-collect & Western Union. Courses in FLG Fair Lending Group, GLB General Lending, Privacy, NFPA National Flood Protection, collections & sales, Mortgage.
Qwest Telecommunications
Seattle, WA
From 2/2001 To 7/2001
Job Title: Sales & Service Consultant & Credit Collections
Management
Job Duties: Past due & current bills, NSF checks, payment deferments, adjustments, payments. Sales & Service of phones, DSL, products, new installations, jacks & wiring, disconnect & reconnect of service, handled confidential & proprietary information. Lotus 1-2-3, M/S office suite excel, word, Internet, outlook, access, CCPO, E-collect, BOSS, CARS, EFT, RISX, POTS, EFT, Facility check, CRI, Krystal.
Key Bank
Auburn, WA
From 8/1998 To 4/1999
Job Title: Certified Banking Customer Service Professional
Job Duties: Loan balances, credits, collections, credit card balances, checking, savings, lines of credit, ATM & credit card pin resets, transfers, installment & equity loans, sales referrals & products, CD rates, handled confidential & proprietary information. M/S office suite, word, excel, access, In house E-mail, BOSS, CARS, TCS, CCPO,
E-collect.
The Boeing Company Commercial
Auburn, WA
From 6/1989 To 12/1992
Job Title: Executive Secretary & Human Resources & Blueprints Department
Job Duties: Word processing data entry financial spreadsheets document management conference scheduling meetings facilities Boeing Commercial Ex Secretary for VP & Customer Engineering Renton 737/757 Telexes documents direct support to executive manager & 30 engineers original orders for airlines final sale check handling schedule managed for manager & conferencing for over 30 Airline executives catering presentation preparation reservations travel arrangements National & international budget allocations payroll Salco cards Liaison Engineering Data Entry H/R Ex Secretary for the Education Training Center project Tools Operations Blueprint Distribution production center vault data entry Western area tooling & production
distribution handled proprietary information. Smart DDGantt word excel AS-400 POAP Lotus 123 training & courses in Executive Secretarial & pre management presentation excellence & other courses totaling over 700 hours in house software systems prior to the development of windows.
Temporary Employment
Federal Way, WA
From 7/1999 To 9/2000
Job Title: Staff Accountant, Administrative Assistant,
Job Duties: 7/00 to 9/00 Catholic Community Serv Staffing Accountant Payroll ADP PC exempt nonexempt employees taxes weekly semi weekly checks payables receivables. M/S office suite word excel MAS 90.
3/2000 to 6/2000 Washington Mutual Bank Admin Assist Corp Purchasing supported First VP Director of Corp Travel & department. In house Banking Product system & E-mail system M/S office suite word excel Lotus 123 access Schedule plusInternet based systems.
7/99 to 6/2000
Weyerhaeuser Corp Admin Assist Pulp Info Tech direct support to Director & Manager supported 20 team members. purchasing requests purchase orders shipping/receiving coding payments payables receivables managed supplies P & L balances plan arranged coordinated meetings training sessions travel arrangements arranged facilitates itineraries schedules calendars prepared composed presentations reports staff meetings meeting minutes proprietary filing systems phones editing creating excel spreadsheets access database time sheets.
Contract & Temporary Employment
Federal Way, WA
From 11/1997 To 3/2000
Job Title: Staff Assistant, Administrative Assistant, Office Manager, Blueprints
Job Duties: 1/2000 to 3/2000 Sea Tac Airport Staff Assist for General Manager Airport managed conversion of parking program cash deposits receipts phones employee documents cc reimbursements of large & small
corporations.
8/99 to 11/99 Weyerhaeuser Corp Admin Assist for Director of Compensation VP of Labor Relations Manager of Human resources Director Corp Employee Relations six employees confidential info SSN addresses pay scales benefits correspondence meetings logistics travel expense reports tickets catering filing phones M/S office suite exchange schedule plus PowerPoint excel word access proprietary information.
1/98 to 8/98 Custom Office Design Office Manager Payroll Collections Data Entry P/O's Billing Taxes company deposits taxes Quicken word excel Peachtree Outlook.
11/97 to 1/98 Flow Industries Blueprint archieve creator & Accounting created archive for Flow & Spider International highly confidential & proprietary information excel word Peachtree.
More Contract & Temporary Employment
Federal Way, WA
From 3/1996 To 2/1997
Job Title: Receptionist, Accounting
Specialist, Secretary, Purchasing & Transportation
Job Duties: 12/96 to 2/97 Landmark Ind Scheduler Receptionist Blueprints Billing.
5/97 to 7/97 Weyerhaeuser Recycling Center Accounting Specialist A/P coding data entry payables receivables billing checks coding matching batching daily deposit reconciliation g/l time Sheets.
2/94 to 11/97 Weyerhaeuser Purchasing Transportation Assist rail road freight bills bills of lading cost estimates rail tariffs for mills lumber yards rail line costs nationwide M/S office Rumba Paradox.
Weyerhaeuser Corp Medical Center Admin Secretary Awarded for reverberation methods for the Ex Medical program. M/S office rumba excel access word. CEPP project Earthquake Safety Award for Methodologies contributions. M/S office rumba excel access word Schedule.
3/96 to 7/96 Weyerhaeuser Payroll Consolidation Secretary nationwide reverberation payroll confidential employee info Ceridian
excel PowerPoint word. |
