I tried various operations, but my problem was not solved. I tested it with both Windows and Ubuntu system; The monitor is perceived by the system, but it does not give any display. Since there may be cable -induced problems, I also tested it with a few different HDMI cables. Another point that attracted my attention was this; the monitor in stand-by mode, different brand - model devices can wake up it, but this laptop unfortunately cannot be wake up.
A different PC with the Intel XE graphic chip exhibited strange behaviors with this monitor. So I wanted to report it here, thinking that the problem may be related to the graphics card driver, I hope you can help.
Based on the details shown in the SSU report, we can confirm that the graphics driver version currently installed on your computer is 30.0.101.2079, which is provided by Lenovo and it should be the proper driver for your device tested and customized by them:
Even though the Intel graphics drivers are generic, for testing purposes, please try a clean installation of our latest graphics drive version 30.0.101.4146 following the instructions in the links below:
We also recommend to get in contact directly with Lenovo Support to make sure the latest BIOS version is currently installed on your device or, if necessary, to gather the instructions on how to update it:
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
We have recently received a number of HP Elitebook 840 G10 systems (89D90UT) that we are using with G5 docking stations (72C71AA). When we attach a ViewSonic VG2239 external monitor to the dock, we cannot extend the Windows 11 desktop across the laptop screen and external monitor. We can display on laptop screen only or on external monitor only and the second screen is grayed out as if the hardware is disabled. We have tried connecting the external monitor using both HDMI and DP2 cables. We have run HP Image Assistant to make sure all drivers and BIOS are up to date and the G5 dock has the current firmware. We do not have this issue when we use an Acer monitor instead of the ViewSonic or when we use an HP USB-C Mini Dock (1PM64UT) instead of the G5 dock. We did not have these issues with our previous HP laptop models (840 G8 and 860 G9) with the G5 dock and ViewSonic monitors. We have also tried installing the current Intel Iris Xe Graphics drivers from the Intel site.
I am having the same issue. The laptop recognizes the additional monitors though it will not allow me to extend or duplicate to them. While I can get a single external monitor to display I can only do so as the primary screen. The laptop screen goes black and is no longer connected. The display manager again sees the internal and two connected monitors. The option to extend is there though when I apply the settings nothing changes.
Ironically, when we called HP, they said it wasn't their issue since it worked properly on their stock image of the G10's we just got. Turns out of course that their stock image used the older driver. When I upgraded it, it stopped working.
Hi there , we have almost the same issue but on HP Elitebook 640 G10 laptops we now have in the business. The laptop works flawlessly with any other make and model of dock with HP monitors and also with the HP G5 essential docking station with HP monitors just not the 24" Viewsonic monitors in the business. If we connect it direct from hdmi to hdmi on the hdmi slot on the laptop they work. Did you actually find a resolution?
The ViewSonic brand is well-known for quality monitors, and ranks right up there with brands like Acer, Asus, BenQ, and many others. Whether you require a monitor for the most basic tasks or for heavy-duty applications like gaming, your display needs will surely be accommodated by ViewSonic.
However, updating drivers is not as clear-cut as you might expect. You still need to find the model number of your monitor, find a source for said drivers, and find the latest version. If you think that it sounds a bit complicated, it is.Fortunately, there is no shortage of tools that will allow you to automatically update your monitor drivers. One such tool is DriverSupport.
In windows display properties, I can set both monitors to 1280x1024, but only monitor 1 (connected directly using onboard VGA connector) actually displays this native resolution. Monitor 2 (connected to DP using DP-to-VGA adapter) is actually sent 1024x768 with "scrolling" to allow the viewing of the parts of the 1280x1024 picture being sent.
I have also installed the latest drivers from Lenovo as well as drivers provided by Intel for use when the native resolution is not properly detected using their normal drivers, but the issue persists.
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