Orders created by apps can't be edited in the Shopify admin or by other apps. Only the app that creates an order can edit the order. However, if an app creates a draft order and it's later converted to an order, then the order can be edited in your Shopify admin, and by other apps.
Order editing is more likely to affect fulfillment apps. For example, if you edit an order to remove an item, then your fulfillment app might not remove the item. You can accidentally ship an item that was removed from the order and not paid for.
Shipping methods and rates aren't recalculated when you edit an order. If you swap or add items to an order and the weight or dimensions of the order increases, then you might need to charge more for shipping.
If your fulfillment services do work with order edits, then new items or new quantities added to an order become new items to fulfill. Items that are removed from an order are no longer fulfillable items.
If you need to collect payment from your customer after you edit an order, then your customer won't have accelerated checkouts available through the new checkout. This affects checkouts like Apple Pay.
If you edit an order after it's paid in a different currency, then the foreign exchange rate might be different than the rate that was previously used on the order, depending on the type of edit you're making:
If you aren't eligible to edit orders in other currencies, or if you can't edit the specific order, then you can refund the order, then create a draft order using the market that you want, and email an invoice in your customer's local currency.
If you edit an order after the day the order was placed, then the edit displays as a separate order in your reports. Reports display an edited order as a new order, even though a new order hasn't been created.
The edits you can make to an order depend on the fulfillment status of the items. If an item is fulfilled, then you can't remove the item or adjust the quantity, but you can edit unfulfilled items and add products to the order.
In the Add product section, enter the name of the product that you want to add to the order, or click Browse to view a list of your store's products and collections. You can also create a custom item for the order by clicking Add custom item.
After you edit an order, you need to review the updated total to check that it's correct. Depending on the edits you made, the total cost of the order might increase or decrease from what your customer paid at checkout.
Yes. Staff need the Edit orders permission. You can deactivate the Edit orders permission for staff that you don't want to edit orders. Learn more about Staff permissions.
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