Daily Awesome Newsletter:
Friday, Feb. 6 |
In order to build and retain trust, it’s critical to understand how to make each service touch point impactful for your constituents. Join us online Monday, Feb. 9 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from Jennifer Purdy, Executive Director, CX Tools and Implementation, Veterans Experience Office, VA, as we discuss how to identify areas for improvement and adopt strategies and tools that make a difference — and learn from an on-the-ground case study. |
With manual, paper-based systems, residents must jump through multiple hoops to confirm their eligibility for benefits like Medicaid, which frustrates both the users and agency staff. Let’s explore how creating a modern, structured system is key to relieving the burden from both users and facilitators. |
Do you know how to navigate difficult conversations with confidence? Check out this new resource for expert advice on resolving internal communication challenges and creating stronger teams. |
Fraud prevention isn’t just compliance, it’s a strategic mission. Dive into what that means and what agency leaders need to know regarding requirements from the new Department of Justice Division for National Fraud Enforcement. |
Join us online Monday, Feb. 23, from 4-4:30 p.m. ET/1-1:30 p.m. PT as we talk with a management and leadership expert about practical ways to re-energize and inspire your team. |
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