New Free Video Based Training On Angry Customers

[Robert Bacal]

Just a quick note to let you know that, in response to requests over the years, we've started to produce video based tutorials, and lessons to help you develop your skills in dealing with diifficult, distraught and angry customers. We've just started, but it's a kind of join any time, and use what works. Not only can you view the videos, but you can also interact, answer the tutorial questions, comment, etc.

We have a couple of intro videos available here.

The course itself: The first two segments including an overview, and the first lesson, complete with online assignments is here.

Comments invited, you can feel free to respond with those comments via email, by responding to this one.