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Everything You Need to Know About Running a Webinar (And Then Some)
Badly executed webinars are just terrible. Here's how to set up and run webinars that work, and don't suck.
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3 Types of Customer Experience Action Essential to ROI
Here are three customer experience actions the author sees as essential to getting a return on investment in CX Read Full Article!.
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The Perils of a Neglected Online Community
It's shocking how many companies set up online communities and then don't staff it, or let it "do what it does". Even major companies like amazon make this mistake. Here's more. ...
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Featured Free Resource
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Wireless Brand Satisfaction: Are Customers Own Words Better than a Rating Scale?
While the title suggests this is about wireless companies, in truth it's about whether any company is better off measuring customer satisfaction via a rating scale or in a customer's own words. ...
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Top 100 Ideas And Quotes For First-Time Leaders |
Nice short snippets for first time leaders, a little bit at a time. (8-Sep-2015)
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Fact or Fiction: Customer-Centric Banks
Is there such a thing as customer centric banks? It probably depends what country you are in, but things may be getting better. Read Full Article!.
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Featured Free Resource
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All Call Center Metrics Are Important. But Have You Tried Using This One?
There are a ton of ways to measure how well a call center is doing, but have you tried measuring "customer happiness"? That's the theme in this article. ...
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CX Metric Obsession
Do we spend too much time worrying about how to measure customer experience, rather than improving it? That's the contention of the author here. Read Full Article! ...
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The anatomy of a highly engaging webinar (and the least)
Research by Adobe on characteristics of engaging vs. non-engaging webinars.
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