Work911 ezine - Jan. 17, 2012 - New Site On Customer Service In Government, New Free Offers

[Robert Bacal]

Jan. 17, 2012: News, New Site, Free Offers

News:

If you've noticed you haven't been receiving the work911 newsletter, it's because we were attempting to automate the process and make the newsletter more attractive. It didn't work, for a number of reasons, so we're back to the plain Jane look and content. We'll do better.

In early 2011, President Obama signed an executive order aimed at improving customer service in government. We decided to build a new website at http://customerservicegov.com to talk about the many issues tied in to the challenges of providing citizens like you and me with better customer service from government. There's some material focused on those working IN government, but we see it as a place where non-government people can discuss what they expect and want from government. There's a resources section, and our blog is an area where we'll post polls (see below), and questions that you'll probably be interested in, whether you are a government employee, or a citizen having to interact with government. This is meant to compliment our main customer service site, where you`ll find over 1,000 articles on customer service issues at http://customerservicezone.com

We all hate government red tape, right? Well, most people don't know WHY there's so much of it, and it turns out there is at least one valid reason for SOME of it. Want to learn more? 

http://customerservicegov.com/wp/one-legitimate-barrier-to-removing-government-red-tape-and-streamlining-government/

Polls/Talk To Us

We'd like your input on the differences between the customer service you receive from government and the service you receive from for-profit companies, so we've set up a poll (and an area for comments). We'd appreciate it if you drop by and register your opinion, and of course, we welcome any explanations or comments. The address is:

http://customerservicegov.com/wp/whats-your-opinion-on-government-customer-service-poll/

We also have another question: 

What Does “Good Customer Service” Mean When It Comes To Government – Help Us Out

at http://customerservicegov.com/wp/what-does-good-customer-service-mean-when-it-comes-to-government-help-us-out/ We'd like to hear your thoughts about what you want from government in terms of service, what needs to change, and what's good.

Free Offers

To introduce you to the concept of LearnBytes Helpcards, we are giving away free, copies of Using Self-Talk To Manage Your Anger, which explains how you can take the edge off of bad feelings by addressing how you think. It's free, no strings attached, and we hope you'll browse our online store while you are there. The link is: http://bacalassociates.com/now-free-from-bacal-associates/

In addition, here are some other free offers you might find interesting and instructional:

Free E-Book: If you are involved in using Facebook, particularly for marketing, and haven`t been as successful as you like, or simply want to learn more about how to use Facebook, check out, How to Master Facebook Marketing in 10 Days, an ebook that will help you learn the following:

Evaluate successful Facebook pages

Understand Facebook best practices

Speak Facebook-ese

Create custom Welcome Pages

Create a content calendar

Understand Edge

Rank and the art of engagement

Put on a show

Create a contest

Run a targeted ad campaign

Use Facebook's analytics package 'Insights'

The link is here: Just sign up and download. http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_hubs20 

And, if you run a website, and particularly if you need help with search engine results and rankings, (since the Google Panda updates), check out Learning SEO From the Experts: A Step-By-Step Guide aimed at helping you increase targeted traffic to your web properties. It`s about 27 pages and covers:

Identifying Keyword Opportunities

Mastering On-Page SEO

Link-Building Strategies

How to incorporate social media into your SEO efforts

Tips for Ongoing SEO Improvement

The link is at: Offer Link: http://work911.tradepub.com/c/pubRD.mpl?sr=oc&_t=oc:&pc=w_hubs19

 

The latter two offers are time limited.

Reminders:

Our Sites:

Just a quick summary of our sites that have information on the following topics:

Training and Development Resource Center:http://thetrainingworld.com

Leadership Resource Center: http://leadertoday.org

Communication Resource Center: http://www.work911.com/communication/index.htm

Conflict (both workplace and family) http://conflict911.com

Business, Strategic and Personal Planning: http://www.work911.com/planningmaster/index.html

Performance Management & Appraisal: http://performance-appraisals.org

Customer Service: http://customerservicezone.com

Our Main Site: http://www.work911.com

To new subscribers: The work911 newsletter is published no more than three times a week and contains articles on all things work related, and contains other work related resources, and updates about our sites, and their contents. Past history indicates we publish about every ten days. Subscribe at http://work911.com/newsletter.htm

Don't forget that you can access free, usable previews of over twenty of our books and helpcards at:

http://bacalassociates.com

and that we continue to offer special freebie offers and discounts to our newsletter subscribers!