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[Smith, Kimberlie]

I eagerly look forward to each issue.  Most organizations will invest in direct job related skill development, but often fall short of the people and communication skills which are the rails the business runs on.  Management, who don’t think twice about putting front line call center folks into classes, seldom recognize they, as the ones people watch, need their skills sharpened from time to time as well.  

 

Thanks much.

 

 

 

 

 

Kimberlie Smith

 

 

[Robert Bacal]

So, Kimberlie, would it be more useful to include more articles on
management type issues, or what do you think?