I spoke with QB customer service. QB no longer sells a desktop that doesn't require annual renewal. They guided me to camps.intuit.com where I downloaded my 2019 QB desktop software (which is mine without annual renewal), restored the latest backup using that software, had to re-input the missing data through today, and now have workable quickbooks that is mine and I can keep. I will not get updated tax tables, etc, but I don't use it for that. With that work around, small businesses can survive with QB if you have a version they sold before they changed everyone to an annual payment business model. Kudos to that customer service rep for very fine service indeed.
I called QB customer service. They no longer sell a desktop product that does not require an annual subscription. She guided me to camps.intuit.com, into my account, where I downloaded the 2019 QB Pro, which is the last QB Pro I bought, which does not require an annual subscription. I restored the last backup using that software. Then I had to manually reinput the data from then until now. But the reward is, I have QB Pro which I can use without annual fees. I will not get any updates, such as new tax tables, but I don't use them. Kudos to a great customer service rep who showed me a work around that I can use.
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With QBDT, the service subscriptions are essentially designed to address users in tracking financial functions. If prompted to renew your desktop plan, this would likely require you to renew its subscription.
However, please note that if you wish not to renew, you're unable to either modify your entries or automate your accounting tasks in your account. Also, you'll want to consider securing a backup copy of your company file to ensure you're able to save your accounting data and restore them anytime you want.
If you are working solo on a desktop (PC or Mac) to manage your book and only need basic features, you should explore a free program. You can use the program for as long as you like, use all the features and enter as much data as required. There are no time limits, no usage limits, no ads (at this time). This program is quite popular in Asia and Europe.
I am getting another email saying renewal will be December 8, 2023....that is nine months since we last paid not annual/12 months. Annual renewal means every 12 months....what is going on??? Reference number for our March 8, 2023 payment is XX-XXXXXXXX and authorization code for payment is XXXXXX. Please explain why we are being billed after nine months. Thank You, Jo May, Boelter's Jewelry Store.
Our user, Just_me, is correct. I agree that checking the status of your renewal from our CAMPS website would be the best solution. If you're unsure, you can always contact our Customer Care Team. This way, one of our agents can review your account in a secure environment and investigate this matter further.
Log in to your CAMPS immediately and check your license expiration date and other information. If everything is the same as the email you received except the expiration data, it is possible that your CAMPS data has been leaked to fraudsters. You may get a call in the future claiming to be from Intuit asking you to remote your computer to check something. You may consider renewing your license through a partner to minimize any risks. You don't need to use your own credit card later.
Currently, QuickBooks Desktop software is available as an annual subscription that automatically renews with your credit card on file, ensuring uninterrupted service. If you purchased Desktop software via retail, make sure to place your credit card on file for uninterrupted service.
In case you don't renew the subscription, you won't be able to use the software at all. Your company file will remain on your computer, but you'll need to re-activate the service to open or view the data.
On the other hand, you can also go to the Customer Account Management Portal (CAMP) to review where this charge is coming from. For more information on how to use CAMPS and see charges billed to your account, refer to this article: Change, manage, or update your Intuit account with CAMPs.
Also, I suggest reaching out to our Customer Support team. They can check your account in a secure environment and verify this charge. Check this article for detailed guidance in reaching out to our Customer Support: Contact QuickBooks Desktop support.
For stand-alone license or one-time purchase, you'll still have the ability to use the product and access your file after three years. However, all the online services will be discontinued and you won't be able to receive any important security updates from us. As a result, you'll no longer be able to use the following features:
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here