Profile unifying

[Hero Apps]

Hi, 

I have a web app, which is sort of a coupon pop up app which users install on a store, and in store the app appears basically to thousands of their users. I'm only interested in what my actual user does - so basically I want to know how many times the pop up was loaded, and I want to count it per store, not per website visitor . 

I added identity details for the store such as unique ID and email, on every user interaction (meaning if 10 different people enter a store which has my pop up app, I will send the same ID for every instance) but I still get users which are considered anonymous even though the profile event is sent with an identity. 

What would be the best way to do this? (Hope I explained this clearly enough..)

Thanks!   

[Rohit Khanna]

Hi,
You can tag all your stores with the same identity.. Maybe you have some internal identity you can push that to us. But for each unique user a user profile will be generated and they will get merged since they have the same identity.
User's for whom your pop-up didn't show and you didn't push the profile will be treated as anonymous.

What you could do alternatively is push an event each time the pop-up shows or the user clicks.. That will report those counts correctly.

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