tageolea tyshia fridmar
Bartlett Vallee
I haven't been able to log onto Netflix for almost a week now. Keep getting: "Unable to sign in. The account name or password is incorrect. Please try again. (117). Netflix runs fine on other computers, just suddenly not on Apple TV. Otherwise Apple TV is working fine, with iTunes, You Tube, etc. Netflix claims it's an Apple issue. Apple won't discuss without a service contract. I know others have this problem from researching. Tried changing passwords, DNS, restoring, resetting, unplugging, etc. Anyone have a suggestion?
Same issue. Neither Netfix nor Apple are taking ownership. So, we cancelled our netflix subscription, have stopped purchasing any iTunes content, and just took back a Macbook Air we purchased for ourselves and two Apple TVs we purchased for family as gifts. Until they can grow up and find a solution I will not be purchasing any of their products. Apple released an update to Apple TV today (12.16.11) but still not a solution. I get the same 117 error but netflix works on every other piece of hardware we own...
I have found a work around that so far has worked. I changed my passedword for Netflix to all numbers and what do you know I was able to login to all 3 of my Apple TVs in my house. For some reason changing my password to all numbers works and has been all morning.
Doesn't work for me. My password was all numbers to begin with. I even tried changing it to another password with all numbers. I found a suggestion on another threat about rolling back the last ATV update, I'm gonna give that a try.
Click on joshuaerda's comments, and it will take you to his two entries about this problem. When you get to the part about downloading the previous software, he says to press SHIFT, but you have to press OPTION. (actually, that's assuming you have a Mac, don't know about windows). Good luck!
Okay, so I got a little lazy and never actually rolled back my AppleTV software. (I was simply streaming Netflix to the iPad and then mirroring onto the TV via AppleTV - in the hopes that the problem would be solved for me somehow.) However, my husband became proactive and actually called Netflix for a solution - which I had never attempted.
They claimed that my password had recently been reset to "12345" about a week before. Had I been the one calling, I would have explained that no, in fact, I had not reset my password, and that actually I had "re-reset my password" via their website to what it had always been just a couple days before in hopes of fixing the problem.
I guess the "re-reset" to my original password never "communicated" itself to Apple TV, because when they changed the "12345" password at Netflix HQ, everything was fine. (Odd, because the iPad, iPhone, and website all required my original password, not 12345. And shouldn't AppleTV just check-in with Netflix to confirm this password, rather than require its own unique one. Hmmmm...)
MORE INTERESTINGLY - the other day I downloaded the new Netflix update to my iPad and...lo and behold...same error! This time on my iPad. Luckily, I remembered the issue and tried to log in with the 12345 password, success! So for some reason the password associated with certain devices appears to reset itself to 12345 periodically - perhaps when an update is installed. I dunno. Anyway, seems I got lucky.
Called Netflix. Did not have a solution. Your suggestion worked like a charm. Hopefully the next Apple TV update will solve the problem for the many users that do not know your workaround. Many thanks.
I had the same symptoms as most others on this thread. Netflix on apple tv was working fine, then I started getting the (117) error. I tried changing the Netflix password, no luck. I upgraded to apple tv 4.4.4, still didn't work. I called Netflix and apple, and they blamed each other. As crazy as it sounded, I tried using the password to 12345, but it didn't work.
I had the exact same problem. After talking to both Netflix and Apple Support, I tried changing my password by adding one letter, and, lo and behold, it worked like a charm. Hopefully they will fix this glitch so others don't have to go through this nonsense.
Same problem, Apple TV 2 stopped playing some TV episodes that could be played on other devices. Tried the DNS trick, tried changing the password, no change - it still didn't work. For the first time it happened while I was watching a movie. The stream froze, then appeared to be buffering, then I got the Netflix unavailable. If this is so wide spread like it seems, why isn't Apple/Netflix fixing this?
Apple blames Netflix and vice-versa. Neither has an incentive to fix the problem as long as they can blame the other. I'm so frustrated that I may install the XviD Codec and go to peer-to-peer piracy!
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Receive Apple TV+ (up to $4.99/mo. value) while you maintain one qualifying Go5G Plus line in good standing. Valid only for Apple TV+ in the United States. Complete registration with Apple in the Apple TV app; requires iTunes/Apple Media Services account. Terms and Apple Privacy Policy apply; see the applicable terms at -services/itunes/us/terms.html. Must be 13+. Only one offer per account; may take 1-2 bill cycles. Apple TV+ is a registered trademark of Apple Inc. Apple is not a sponsor of this promotion. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details. Go5G: Limited-time offer; subject to change. Valid only for Apple TV+ in the United States. Complete registration with Apple in the Apple TV app; requires iTunes/Apple Media Services account. Terms and Apple Privacy Policy apply; see the applicable terms at -services/itunes/us/terms.html. Must be 13+. Only one offer per account. Qualifying credit & service required. After free trial, plan automatically renews at $9.99/month or then-current price until cancelled. Apple TV+ is a registered trademark of Apple Inc. Apple is not a sponsor of this promotion. May not be combinable with some offers or discounts (e.g. other T-Mobile Apple TV+ trial offers).
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