AI Product Owner - Charlotte, NC / Minneapolis. MN / San Francisco, CA / Chandler, AZ

[Sid K]

Hi Folks,

My client is looking for AI Product Owner for a 12 Month Contract position in Charlotte, NC / Minneapolis. MN / San Francisco, CA / Chandler, AZ

Position: AI Product Owner
Location:  Charlotte, NC / Minneapolis. MN / San Francisco, CA / Chandler, AZ
Duration: 12 Month Contract 

Key Responsibilities

In this role, you will:

 

Platform Rollout & Integration

• Lead platform releases and feature rollouts with product and engineering teams.
• Architect and execute go-to-market strategies that span onboarding, training, support, and feedback loops.

 

Customer Enablement & Technical Onboarding

• Create and maintain platform documentation, SDK, guides, and self-service resources.
• Conduct deep-dive workshops, technical office hours, and onboarding sessions tailored to customer use cases.
• Translate platform updates and changes into actionable guidance for users.
• Monitor telemetry and usage metrics to identify friction points and drive adoption strategies.

 

Support & Troubleshooting

• Triage issue tickets, provide initial resolutions, and serve as an escalation point for complex technical challenges.
• Collaborate with engineering to escalate platform issues and deploy fixes.
• Maintain a living knowledge base of recurring issues, root causes, and resolution patterns.

 

Product Strategy & Feedback Loop

• Capture customer feedback and technical insights to inform product roadmap decisions.
• Advocate for usability improvements, enhancements, and upgrades based on field experience.
• Partner with engineering to validate fixes, test new features, and ensure platform stability.

 

Governance, Security & Compliance

• Ensure customer adherence to best practices for AI governance, data security, and responsible AI usage.
• Support compliance requirements such as access controls, and ethical AI considerations, escalating risks proactively.

 

Required Qualifications

• 5+ years of experience in AI/ML, technology product development, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  
  Thanks 
  Sid