Hi,
Hope you are doing well.
Job Summary:
Key Responsibilities:
Manage and troubleshoot Windows 10 and Windows 11 imaging issues.
Configure, deploy, and support Microsoft Intune and Windows Autopilot solutions.
Troubleshoot SCCM/MECM Task Sequence imaging and OS deployment issues.
Perform device provisioning, rebuilds, refresh, and replacement activities for laptops and desktops.
Support hardware troubleshooting for desktops, laptops, docking stations, and peripherals.
Handle endpoint enrollment, compliance, and policy troubleshooting in Intune.
Troubleshoot Autopilot deployment issues including ESP, hybrid join, and Azure AD join scenarios.
Provide Level 2/Level 3 desktop support for end-user issues.
Coordinate with vendors for hardware replacement and warranty support.
Support software installations, patching, and endpoint configuration management.
Maintain imaging standards, deployment documentation, and operational procedures.
Work closely with infrastructure, security, and service desk teams for endpoint-related activities.
Support migration and refresh projects for enterprise devices.
Required Skills:
Strong experience in Microsoft Intune administration and troubleshooting.
Hands-on experience with Windows Autopilot deployment and troubleshooting.
Good experience in SCCM/MECM OS deployment and Task Sequence troubleshooting.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Experience with Azure AD Join and Hybrid Azure AD Join.
Knowledge of endpoint compliance and configuration policies.
Strong troubleshooting skills for desktop/laptop hardware issues.
Experience in device replacement and user data migration activities.
Understanding of Group Policy and endpoint security basics.
Good communication and customer-handling skills.
Preferred Skills:
Knowledge of Microsoft Entra ID and Conditional Access.
Experience with application packaging and deployment.
Familiarity with PowerShell scripting.
Experience supporting enterprise-scale environments.
Preferred Certifications:
Microsoft Intune / Endpoint Administrator certifications
Modern Desktop Administrator Associate
SCCM/MECM related certifications