Mistakenly deleted Tag manager from group
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Peter Pitkin
Nov 6, 2015, 4:04:10 AM11/6/15
to Wireless Sensor Tags
Support team, I need your help!
After reading the feedback that it is not recommended to have multiple tag managers in the same group I decided that I should change my setup and place each of my tag mangers in a separate group (previously they were all in the same group).
I therefore went into my account and picked one of my tag managers and said to remove it from the group. To my surprise it totally vanished and didn't give me the opportunity to add it to another group!
The problem that I have now is that to place it in another group I need to re add the tag manager from scratch which includes entering its ID. As this unit is sitting in my vaction home (which is 4000 miles away) I have no way of looking at the label on the tag manager to get this ID.
My question to you is therefore: 1) can you reinstate the setup before I removed it from the group last night or 2) send me the ID of the deleted tag manager so that I can re-enter it.
I know that it is not something that would be done very often but you might like to consider changing the user interface so that once registered Tag managers are always viewable and you can assign them to groups as needed.
regards
Peter.
After reading the feedback that it is not recommended to have multiple tag managers in the same group I decided that I should change my setup and place each of my tag mangers in a separate group (previously they were all in the same group).
I therefore went into my account and picked one of my tag managers and said to remove it from the group. To my surprise it totally vanished and didn't give me the opportunity to add it to another group!
The problem that I have now is that to place it in another group I need to re add the tag manager from scratch which includes entering its ID. As this unit is sitting in my vaction home (which is 4000 miles away) I have no way of looking at the label on the tag manager to get this ID.
My question to you is therefore: 1) can you reinstate the setup before I removed it from the group last night or 2) send me the ID of the deleted tag manager so that I can re-enter it.
I know that it is not something that would be done very often but you might like to consider changing the user interface so that once registered Tag managers are always viewable and you can assign them to groups as needed.
regards
Peter.
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