Time to move on??????

[Catman]

TL;DR Sorry but this is not a productive message, more of a complainant. I think I'm finally tired of the dependency of a cloud based system with no viable local only option for Home Assistant. I have a couple Zigbee devices that are rock solid and are totally local no cloud dependency. I might have to start switching over. I don't need all the fancy stuff, just good reliable readings in a timely fashion.

My Tag manager has had to be rebooted about 4 time and the past few days. I get the email it went offline but never comes back until I reboot it. I should be past the IRL changeover by now!

I only use the tags to get temperature and humidity reading for Home Assistant (HA). HA keeps the history so I really don't need the cloud services for anything but setting them up and managing them.

I've had the around 11 tags for around 10-15 years and they seem very accurate and for the most part stable. I have had to hard reset a couple tags recently that went wacko and were reporting 99% humidity. They were in an enclosure that never exceeded 70% (humidors). They never came in contact with ANY water. I will give the benefit of the doubt and chalk that up to a glitch. After all, they worked well for 10 years, and now are still working.

The battery life is not that great. I have them all reporting every 15 minutes and the signal levels are all very strong. But I have to replace the batteries every 6 months. I use high quality fresh Energizer cells.

I've kept with them this long because they are not being used in a critical system. If I was depended on them for realtime motion or light sensing or something like that, I would have given up on them a long time ago.

If the creator would give us firmware in the tag manager to operate them totally local with no cloud dependence, like the two ZigBee devices I'm testing does, I would stay with them. But I don't see that ever happening.

For those who want to tell me there is a way to make local calls, I have tried this and home assistant will not work with non SSL api's. Also they are still cloud dependent to make all the changes and updates to work this way. Furthermore, the setup is cumbersome and very technical, not something for the average Joe.

I'm testing Aqara and ThirdReality Zigbee Temp/Humidity sensors now. They are easy to setup and have a much faster refresh rate and longer battery life. So far so good....

[alarm woodlands]

Dear Catman,

I'm so sorry to read this we have both emailed over the years and I have been a user for 16 years now.

My three tag mangers all went off- line again today, at the same time,  at 9/20/2025 6:17:47 PM (GMT)  so that's at least 3 times a day since the move. I have done all support require. Keep logs, raised a support ticket one manager  is at a separate location, router and internet so the common factor is the server side. I was hoping for a reply. I just have to wait. Its stressful as the sensors cover my server room.

the firmware version 7 has not been updated since 2019. Its normally stable and I think that is the most important. I'm happy to send my sensors and manager back to be flashed but I asked and there are no plans to upgrade.

I hope support reads your post and at least help with some of the issue if they can.

It good to hear its not just me 

you wrote: "My Tag manager has had to be rebooted about 4 time and the past few days"

please support can you fix this issue? Its happening all hours of the day and night and I have a bypass alert on my mobile so I and my staff get woken as the server is a vital room. 

All the best.

[alarm woodlands]

another day of tag manager off-line emails

Tag Manager: Teltonika Hub
lost connection
Sent at: 9/20/2025 10:43:06 PM

now online
Sent at: 9/20/2025 10:43:55 PM.

Tag Manager: Security
offline
Sent at: 9/21/2025 7:04:01 AM.

back online
07:30am

30 mins
are you still having to reboot your tag managers?

[Cabincats]

I’m seeing the same behavior among tag managers on 3 different ISPs.

[Catman]

Mine are dropping connection about everyday now. This morning I rebooted and reset everything. I have tags set to report every 30 minutes, but most are not. Most are one hour and counting with no reporting. This is getting ridiculous. 

[alarm woodlands]

Yes I noticed that too. my sensors over running the set time. I see the .net is still live so maybe we have not been moved over?

Its made my whole system totally unreliable since the move, which was not announced to customers or on the forum.

It looks like support is not reading this forum regularly as I posted many days ago the off line issues and raised a ticket too.

I'm not sure what else to do. I also sent a online chat message.

If more customers said they have the issue it might help?

Anyone else having off line issues?

thanks

[macjeff]

Yes.  Mine keep going offline (multiple hubs) and sometimes the app loses total connection where there is nothing in there but it all comes back.

Been happening for a few days now.

Jeff

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[Scott McInness]

I’ve had similar issues with my two tag managers over the past week or so, but I’ve found that just clicking Update Now on one of the tags is enough for the tag manager to be reported as online again, then the other tags progressively start uploading queued data after that.

 

I need to finish writing the automation in Home Assistant to alert me to the fact that a single tag or all tags on a given tag manager hasn’t updated for 10 minutes (I use 30 second updates with buffering, which works out to about two-minute updates). Similarly for the low-battery automation, because the battery voltage is too spontaneously erratic to use the built-in notification.

To view this discussion visit https://groups.google.com/d/msgid/wireless-sensor-tags/0CC81810-995B-46EB-AC92-8F3841531373%40mac.com.