One tag stopped working, new tag won't join, need some help.

[Don Gilman]

Basic info pending a response from WST staff:  TICKET   5618

I have the Reed KumoSensors and Ethernet Tag Manager purchased in June from the company. My test sensor was working until 6 weeks ago. I've reset it, I've tried a 2nd sensor. No joy.

I've tried different locations in the house, I've tried different patch cables.

Don.r....@gmail.com << registered address in your system

[Zhiheng Cao]

The reed sensor after reset, will not immediately start flashing LED like other tags. Swipe magnet on the correct side to activate like you did when you first got it. 

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[Don Gilman]

Hi,

Thanks, back up amd running.

Ease uodate your support info on your website as my path was difficult and that can make people rant on social media.

Don