Tag Manager Orange Arrow Remains Lit

[david coffman]

I put a support ticket in about 2 weeks ago but no response.

The orange arrow on my tag manager lights up after 1-3 hours of being online; then all notifications stop and I receive tag manager offline message

1.  I have checked firewall settings with telnet and the firewall has port 6667 open

2.  I have unassociated my tags and opened a new account with my tag manager

3.  Up until a few months ago the system worked fine for over a year and I haven't changed anything with my router or tag list

4.  Tag manager is connected to ethernet cable and per item #1 I did check port access with laptop

5.  I logged into mytaglist.com/debugconsole.aspx and when I choose Notify Offline I receive emails telling me my tag manager is offline and if I try Simulate Entry/Exit I receive an error screen notification

Any additional assistance would be really appreciated.

[Zhiheng Cao]

Sounds like something is broken in the tag manager. What is your order number? We can send you another tag manager (you can just added it to your account when you receive it and group it with your old tag manager, then unplug your old tag manager to retain all your tag association and settings). 

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