web site really slow

[steve]

Hi support

taking a long time to login to web site and swap to other tag manager

Just keeping you updated

thanks

[steve]

seeing delays in open and closed events when normally instant. when doors close the app event takes a long time to update to closed status

do you know how long until fixed and back to the speedy alerts and logins?

thanks

[Tom Beauchamp]

Seeing the same problems.

Website takes 20+ seconds to load list of tags and sometimes times out.  
Tags with local memory still have chunks of time yesterday with missing data where their stored data was not correctly synced when the service came back up.

Tag showing "-1.0" % humidity is listed as "too dry" even though it's monitoring thresholds are set to -10 and 10.

What is going on with this service?  When will normal operations be restored?

[steve]

Outstaning Issues 

taking to long to disarm tag and failing

IOS APP not showing reed status change for 30 + seconds

updates in web site fail or take long time

Missing open and close push alerts intermitant. will get closed but not open them walk half way down street and then both arrive at the smae time.

PIR disarm failed 

tried to change the setting on PIR sensor to 20 seconds and failed. 

can you please give us an update on a fix.

thanks

[Zhiheng Cao]

Checking the CPU usage and disk access stats, it does seem higher for the past 24 hours, but now it has came down to a normal level.  My guess is that SQL Server was doing re-optimizing its query statistics after going out of whack due to the disk filling up incident.  I will also be monitoring the expensive query and disk access for the next couple days to identify further possible performance issue. 

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