Planning to migrate to 3rd gen External Power Sensors instead of PRO but hesitating
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Goldcas SAS
Aug 13, 2019, 8:22:20 PM8/13/19
to Wireless Sensor Tags
Currently I'm using more than 30 wireless sensor tags PRO inside several industrial walk-in freezers and coolers. I just want to be sure that the 3rd gen sensors will provide same performance or better than the PRO ones. As far as I can see the features are same or better for the 3rd gen. Is there any downside to use the 3rd gen sensors in freezers? I'm just asking because the price difference between the PRO and the 3rd gen is 7 USD ea ($36 vs $29 respectively). The 3rd gen sensors are considerably cheaper.
Zhiheng Cao
Aug 13, 2019, 9:07:41 PM8/13/19
to Goldcas SAS, Wireless Sensor Tags
- 3rd gen does not have 3D compass sensor for detecting motion/door open-close
- 3rd gen with external battery is physically larger
- With 1000mAh battery the battery life will be 4x, + able to recharge, but the price is $29+$5 = $34.
On Tue, Aug 13, 2019 at 5:22 PM Goldcas SAS <sop...@goldcas.net> wrote:
Currently I'm using more than 30 wireless sensor tags PRO inside several industrial walk-in freezers and coolers. I just want to be sure that the 3rd gen sensors will provide same performance or better than the PRO ones. As far as I can see the features are same or better for the 3rd gen. Is there any downside to use the 3rd gen sensors in freezers? I'm just asking because the price difference between the PRO and the 3rd gen is 7 USD ea ($36 vs $29 respectively). The 3rd gen sensors are considerably cheaper.
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steve
Aug 14, 2019, 1:34:05 AM8/14/19
to Wireless Sensor Tags
Can you please clarify that the "Precision" version has the Optional Ambient Light Sensor? it's not that clear when purchasing. would be better is it had "Precision with light Sensor" is that the only difference between basic and Precision?
Thanks
Zhiheng Cao
Aug 14, 2019, 2:50:50 AM8/14/19
to steve, Wireless Sensor Tags
Ambient light sensor version is planned for Q4 this year. Alternatively, if there is more interest, we would add CO (smoke alarm) or TVOC (organic compound/indoor air quality) sensor instead of the ambient light. Due to limited resources we can only release one not both. So if you are interested please vote on this thread if you would like to buy 1. ALS, 2. CO smoke alarm, or 3. TVOC/IAQ.
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steve
Aug 14, 2019, 4:55:01 AM8/14/19
to Wireless Sensor Tags
I would purchase several CO Smoke alarm sensors and ambient light .I'm going to purchase a few of the existing ones for my servers rooms so I can just plug them in and forget about them in regards to power.
thanks
On Wednesday, 14 August 2019 01:22:20 UTC+1, Goldcas SAS wrote:
Wayne Rogers
Aug 14, 2019, 8:37:37 PM8/14/19
to Wireless Sensor Tags
Tvoc/iaq sensor would be a nice addition to the line up. Would allow direct integration and event based control of fresh air ventilation systems rather than relying on timers or rigid schedules.
Wayne Rogers
Aug 15, 2019, 7:49:14 AM8/15/19
to Wireless Sensor Tags
Ambient light monitoring is already available in your other sensors. I vote for new capabilities like co2 ppm in a 3rd gen tvoc/iaq sensor with the power adapters.
Goldcas SAS
Aug 15, 2019, 11:55:01 AM8/15/19
to Wireless Sensor Tags
I would go for the CO (smoke alarm) or TVOC (organic compound/indoor air quality), will be replacement for old style smoke detectors with the IoT capabilities.
El miércoles, 14 de agosto de 2019, 1:50:50 (UTC-5), Wireless Sensor Tag Support escribió:
Ambient light sensor version is planned for Q4 this year. Alternatively, if there is more interest, we would add CO (smoke alarm) or TVOC (organic compound/indoor air quality) sensor instead of the ambient light. Due to limited resources we can only release one not both. So if you are interested please vote on this thread if you would like to buy 1. ALS, 2. CO smoke alarm, or 3. TVOC/IAQ.
On Tue, Aug 13, 2019 at 10:34 PM steve <alarm.st...@gmail.com> wrote:
--Can you please clarify that the "Precision" version has the Optional Ambient Light Sensor? it's not that clear when purchasing. would be better is it had "Precision with light Sensor" is that the only difference between basic and Precision?Thanks
On Wednesday, 14 August 2019 01:22:20 UTC+1, Goldcas SAS wrote:Currently I'm using more than 30 wireless sensor tags PRO inside several industrial walk-in freezers and coolers. I just want to be sure that the 3rd gen sensors will provide same performance or better than the PRO ones. As far as I can see the features are same or better for the 3rd gen. Is there any downside to use the 3rd gen sensors in freezers? I'm just asking because the price difference between the PRO and the 3rd gen is 7 USD ea ($36 vs $29 respectively). The 3rd gen sensors are considerably cheaper.
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john simano
Aug 15, 2019, 3:59:48 PM8/15/19
to Wireless Sensor Tags
I agree with this. Add sensors with brand-new functionality. (Unless you are possibly planning on bringing those sensors to the original form-factor?)
walmsle...@gmail.com
Aug 18, 2019, 3:46:50 AM8/18/19
to Wireless Sensor Tags
Vote for 3. TVOC/IAQ
Zhiheng Cao
Aug 19, 2019, 4:24:57 AM8/19/19
to walmsle...@gmail.com, Wireless Sensor Tags
It turns out, the TVOC (at least those with the physical size that will fit) cannot work reliably as carbon monoxide smoke detector, because they only detect "volatile organic compound" which is the new car/new paint smell. Don't think a lot of people who use this to monitor somewhere they don't go personally (like warehouse/rental property) will care about that (maybe?)
From technical point of view, they require elaborate software development (related to heater timing management: the sensor must be heated for a period related to how long it has been off, compensation using previous measurement, temperature&humidity etc), some sensors have long term stability and response time degradation issue, and the sensor price is quite high (will push up the price by $15 at least, even more if software development investment must be recouped). The power consumption is also at least 10x higher than ALS or temp/RH sensor, meaning they will have to be used as plugged in to wall, or with <2 month battery life using the 1000mAh battery.
Leaning toward the ALS for now.
On Sun, Aug 18, 2019 at 12:46 AM <walmsle...@gmail.com> wrote:
Vote for 3. TVOC/IAQ
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steve
Aug 19, 2019, 8:16:31 AM8/19/19
to Wireless Sensor Tags
I suggested a Siren option to replace the beep in tags as an alert sound. If we could plug in a Siren and configure events to sounds would be cool. like the dorr opening in a shop that chimes. I have used the beep on the tags but miss it sometimes as its so low in sound.
On Wednesday, 14 August 2019 01:22:20 UTC+1, Goldcas SAS wrote:
Daniel Fall
Aug 19, 2019, 9:21:04 AM8/19/19
to steve, Wireless Sensor Tags
I was looking for a way for the tags to say recording in a loud audible male voice on motion. This would be a great way to prevent mischief.
Dan
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steve
Aug 19, 2019, 9:33:33 AM8/19/19
to Wireless Sensor Tags
Yes, most people turn their phones onto "do not disturb" or silent
durning sleep so miss alerts. A speaker or Siren could allow specific
sounds on events that are really important i.e. Garage door opens at
3:am somone trying to break in or speak "warning alert". If plugged in to bedroom
socked announces sounds or voice alert. means I can have my phone off. A
lot of the time the phone is upstairs and you dont hear the alert. this
would also stop having the web page open for announcments.
I have this with a smarthings Siren if their sensor opens is makes a loud shreak which can be heard everywhere. works great but cant get it to work with Wirelss tags.
On Wednesday, 14 August 2019 01:22:20 UTC+1, Goldcas SAS wrote:
john simano
Aug 19, 2019, 9:55:44 AM8/19/19
to Wireless Sensor Tags
You can enable specific apps to ignore the "do not disturb" mode. For example, here is a screenshot from my phone for the Wireless Tag app. You just go to "settings > Apps > Wireless Tag > Notifications > click on a category > toggle Ignore DND"
orozco.vi...@gmail.com
Sep 16, 2019, 12:58:19 PM9/16/19
to Wireless Sensor Tags
Just received and installed 13 3rd gen sensors, so far 9 of them are working properly but 4 are not updating, Already tried to fix the problem changing configurations but with no success. What can be done to fix this? Sensors are not intstalled inside walk in freezers yet. Attached images:
Zhiheng Cao
Sep 16, 2019, 4:47:27 PM9/16/19
to orozco.vi...@gmail.com, Wireless Sensor Tags
That error does not look at related to sensor hardware.
In any case, please create a support ticket at https://my.wirelesstag.net/eth/tickets.html for any account/tag specific issues.
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orozco.vi...@gmail.com
Sep 18, 2019, 4:05:59 PM9/18/19
to Wireless Sensor Tags
Issued a ticket two days ago and no anwer yet. Customer is asking for a solution ASAP. What should I do? Today some more 3rd gen sensors are having issues as well. Need to solve as fast as possible.
El lunes, 16 de septiembre de 2019, 15:47:27 (UTC-5), Wireless Sensor Tag Support escribió:
That error does not look at related to sensor hardware.In any case, please create a support ticket at https://my.wirelesstag.net/eth/tickets.html for any account/tag specific issues.
On Mon, Sep 16, 2019 at 9:58 AM <orozco.v...@gmail.com> wrote:
Just received and installed 13 3rd gen sensors, so far 9 of them are working properly but 4 are not updating, Already tried to fix the problem changing configurations but with no success. What can be done to fix this? Sensors are not intstalled inside walk in freezers yet. Attached images:--
El martes, 13 de agosto de 2019, 19:22:20 (UTC-5), Goldcas SAS escribió:Currently I'm using more than 30 wireless sensor tags PRO inside several industrial walk-in freezers and coolers. I just want to be sure that the 3rd gen sensors will provide same performance or better than the PRO ones. As far as I can see the features are same or better for the 3rd gen. Is there any downside to use the 3rd gen sensors in freezers? I'm just asking because the price difference between the PRO and the 3rd gen is 7 USD ea ($36 vs $29 respectively). The 3rd gen sensors are considerably cheaper.
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Goldcas SAS
Sep 19, 2019, 8:00:29 PM9/19/19
to Wireless Sensor Tags
Tag manager with defective tags connected since yesterday but no reply yet from CAO Gadgets. Need to exchange these new sensors ASAP.
Zhiheng Cao
Sep 19, 2019, 8:23:05 PM9/19/19
to Goldcas SAS, Wireless Sensor Tags
All tickets were replied to yesterday. What is your support ticket number?
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Goldcas SAS
Sep 19, 2019, 8:29:44 PM9/19/19
to Wireless Sensor Tags
Ticket number is 2962, Please check it.
El jueves, 19 de septiembre de 2019, 19:23:05 (UTC-5), Wireless Sensor Tag Support escribió:
All tickets were replied to yesterday. What is your support ticket number?
On Thu, Sep 19, 2019, 5:00 PM Goldcas SAS <sop...@goldcas.net> wrote:
Tag manager with defective tags connected since yesterday but no reply yet from CAO Gadgets. Need to exchange these new sensors ASAP.
El miércoles, 18 de septiembre de 2019, 15:05:59 (UTC-5), orozco.v...@gmail.com escribió:
Issued a ticket two days ago and no anwer yet. Customer is asking for a solution ASAP. What should I do? Today some more 3rd gen sensors are having issues as well. Need to solve as fast as possible.
El lunes, 16 de septiembre de 2019, 15:47:27 (UTC-5), Wireless Sensor Tag Support escribió:
That error does not look at related to sensor hardware.In any case, please create a support ticket at https://my.wirelesstag.net/eth/tickets.html for any account/tag specific issues.
On Mon, Sep 16, 2019 at 9:58 AM <orozco.v...@gmail.com> wrote:
Just received and installed 13 3rd gen sensors, so far 9 of them are working properly but 4 are not updating, Already tried to fix the problem changing configurations but with no success. What can be done to fix this? Sensors are not intstalled inside walk in freezers yet. Attached images:--
El martes, 13 de agosto de 2019, 19:22:20 (UTC-5), Goldcas SAS escribió:Currently I'm using more than 30 wireless sensor tags PRO inside several industrial walk-in freezers and coolers. I just want to be sure that the 3rd gen sensors will provide same performance or better than the PRO ones. As far as I can see the features are same or better for the 3rd gen. Is there any downside to use the 3rd gen sensors in freezers? I'm just asking because the price difference between the PRO and the 3rd gen is 7 USD ea ($36 vs $29 respectively). The 3rd gen sensors are considerably cheaper.
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Zhiheng Cao
Sep 19, 2019, 9:18:14 PM9/19/19
to Goldcas SAS, Wireless Sensor Tags
Your tag manager ciudadela and prueba are both using the same frequency, are they installed in the same location?
On Thu, Sep 19, 2019, 5:29 PM Goldcas SAS <sop...@goldcas.net> wrote:
Ticket number is 2962, Please check it.
El jueves, 19 de septiembre de 2019, 19:23:05 (UTC-5), Wireless Sensor Tag Support escribió:
All tickets were replied to yesterday. What is your support ticket number?
On Thu, Sep 19, 2019, 5:00 PM Goldcas SAS <sop...@goldcas.net> wrote:
Tag manager with defective tags connected since yesterday but no reply yet from CAO Gadgets. Need to exchange these new sensors ASAP.
El miércoles, 18 de septiembre de 2019, 15:05:59 (UTC-5), orozco.v...@gmail.com escribió:
Issued a ticket two days ago and no anwer yet. Customer is asking for a solution ASAP. What should I do? Today some more 3rd gen sensors are having issues as well. Need to solve as fast as possible.
El lunes, 16 de septiembre de 2019, 15:47:27 (UTC-5), Wireless Sensor Tag Support escribió:
That error does not look at related to sensor hardware.In any case, please create a support ticket at https://my.wirelesstag.net/eth/tickets.html for any account/tag specific issues.
On Mon, Sep 16, 2019 at 9:58 AM <orozco.v...@gmail.com> wrote:
Just received and installed 13 3rd gen sensors, so far 9 of them are working properly but 4 are not updating, Already tried to fix the problem changing configurations but with no success. What can be done to fix this? Sensors are not intstalled inside walk in freezers yet. Attached images:--
El martes, 13 de agosto de 2019, 19:22:20 (UTC-5), Goldcas SAS escribió:Currently I'm using more than 30 wireless sensor tags PRO inside several industrial walk-in freezers and coolers. I just want to be sure that the 3rd gen sensors will provide same performance or better than the PRO ones. As far as I can see the features are same or better for the 3rd gen. Is there any downside to use the 3rd gen sensors in freezers? I'm just asking because the price difference between the PRO and the 3rd gen is 7 USD ea ($36 vs $29 respectively). The 3rd gen sensors are considerably cheaper.
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Goldcas SAS
Sep 19, 2019, 9:29:08 PM9/19/19
to Wireless Sensor Tags
No they are not. Locations are separated 2 km away from each other.
El jueves, 19 de septiembre de 2019, 20:18:14 (UTC-5), Wireless Sensor Tag Support escribió:
Your tag manager ciudadela and prueba are both using the same frequency, are they installed in the same location?
On Thu, Sep 19, 2019, 5:29 PM Goldcas SAS <sop...@goldcas.net> wrote:
Ticket number is 2962, Please check it.
El jueves, 19 de septiembre de 2019, 19:23:05 (UTC-5), Wireless Sensor Tag Support escribió:
All tickets were replied to yesterday. What is your support ticket number?
On Thu, Sep 19, 2019, 5:00 PM Goldcas SAS <sop...@goldcas.net> wrote:
Tag manager with defective tags connected since yesterday but no reply yet from CAO Gadgets. Need to exchange these new sensors ASAP.
El miércoles, 18 de septiembre de 2019, 15:05:59 (UTC-5), orozco.v...@gmail.com escribió:
Issued a ticket two days ago and no anwer yet. Customer is asking for a solution ASAP. What should I do? Today some more 3rd gen sensors are having issues as well. Need to solve as fast as possible.
El lunes, 16 de septiembre de 2019, 15:47:27 (UTC-5), Wireless Sensor Tag Support escribió:
That error does not look at related to sensor hardware.In any case, please create a support ticket at https://my.wirelesstag.net/eth/tickets.html for any account/tag specific issues.
On Mon, Sep 16, 2019 at 9:58 AM <orozco.v...@gmail.com> wrote:
Just received and installed 13 3rd gen sensors, so far 9 of them are working properly but 4 are not updating, Already tried to fix the problem changing configurations but with no success. What can be done to fix this? Sensors are not intstalled inside walk in freezers yet. Attached images:--
El martes, 13 de agosto de 2019, 19:22:20 (UTC-5), Goldcas SAS escribió:Currently I'm using more than 30 wireless sensor tags PRO inside several industrial walk-in freezers and coolers. I just want to be sure that the 3rd gen sensors will provide same performance or better than the PRO ones. As far as I can see the features are same or better for the 3rd gen. Is there any downside to use the 3rd gen sensors in freezers? I'm just asking because the price difference between the PRO and the 3rd gen is 7 USD ea ($36 vs $29 respectively). The 3rd gen sensors are considerably cheaper.
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Zhiheng Cao
Sep 19, 2019, 9:46:56 PM9/19/19
to Goldcas SAS, Wireless Sensor Tags
Seems like these 5 USB have higher frequency error than others because the yellow calibrate button shows up even with medium receiver mode (usually only show up in narrowband)
We have shipped about 300-400 USB tags now, anybody else experiencing this kind of high failure rate for the USB type?
On Thu, Sep 19, 2019, 6:29 PM Goldcas SAS <sop...@goldcas.net> wrote:
No they are not. Locations are separated 2 km away from each other.
El jueves, 19 de septiembre de 2019, 20:18:14 (UTC-5), Wireless Sensor Tag Support escribió:
Your tag manager ciudadela and prueba are both using the same frequency, are they installed in the same location?
On Thu, Sep 19, 2019, 5:29 PM Goldcas SAS <sop...@goldcas.net> wrote:
Ticket number is 2962, Please check it.
El jueves, 19 de septiembre de 2019, 19:23:05 (UTC-5), Wireless Sensor Tag Support escribió:
All tickets were replied to yesterday. What is your support ticket number?
On Thu, Sep 19, 2019, 5:00 PM Goldcas SAS <sop...@goldcas.net> wrote:
Tag manager with defective tags connected since yesterday but no reply yet from CAO Gadgets. Need to exchange these new sensors ASAP.
El miércoles, 18 de septiembre de 2019, 15:05:59 (UTC-5), orozco.v...@gmail.com escribió:
Issued a ticket two days ago and no anwer yet. Customer is asking for a solution ASAP. What should I do? Today some more 3rd gen sensors are having issues as well. Need to solve as fast as possible.
El lunes, 16 de septiembre de 2019, 15:47:27 (UTC-5), Wireless Sensor Tag Support escribió:
That error does not look at related to sensor hardware.In any case, please create a support ticket at https://my.wirelesstag.net/eth/tickets.html for any account/tag specific issues.
On Mon, Sep 16, 2019 at 9:58 AM <orozco.v...@gmail.com> wrote:
Just received and installed 13 3rd gen sensors, so far 9 of them are working properly but 4 are not updating, Already tried to fix the problem changing configurations but with no success. What can be done to fix this? Sensors are not intstalled inside walk in freezers yet. Attached images:--
El martes, 13 de agosto de 2019, 19:22:20 (UTC-5), Goldcas SAS escribió:Currently I'm using more than 30 wireless sensor tags PRO inside several industrial walk-in freezers and coolers. I just want to be sure that the 3rd gen sensors will provide same performance or better than the PRO ones. As far as I can see the features are same or better for the 3rd gen. Is there any downside to use the 3rd gen sensors in freezers? I'm just asking because the price difference between the PRO and the 3rd gen is 7 USD ea ($36 vs $29 respectively). The 3rd gen sensors are considerably cheaper.
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orozco.vi...@gmail.com
Sep 25, 2019, 7:36:54 PM9/25/19
to Wireless Sensor Tags
Sensors were delivered today in Cao Gadgets. Irvine.
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dweng...@gmail.com
Sep 29, 2019, 6:26:06 PM9/29/19
to Wireless Sensor Tags
On Thursday, September 19, 2019 at 9:46:56 PM UTC-4, Wireless Sensor Tag Support wrote:
Seems like these 5 USB have higher frequency error than others because the yellow calibrate button shows up even with medium receiver mode (usually only show up in narrowband)We have shipped about 300-400 USB tags now, anybody else experiencing this kind of high failure rate for the USB type?
I've been testing a few of the sensors (both the new USB ones along with some of the Tag Pro ALS versions). The USB ones I have definitely seem to be a bit wonky although all of them see a bit off. My first USB sensor was only about 12 feet away from the Tag Manager and would never stay in range (I ended up submitting a support ticket and it was replaced).
I put a second one in the basement along with one of the Tag Pro ALS versions so I could compare side-by-side. The Tag Manager is one floor above. The USB sensor will typically not stay in range but the Tag Pro will. Even taking the USB sensor back upstairs and putting it about 10 feet from the Tag Manager doesn't seem to get it back in range.
At this point I'm wondering if a bunch of the ones I got were just bad, if there's a problem with the Tag Manager, if I need more Tag Managers (I really hope not as my house isn't that large), or if I really need to just lower my expectations. I tried chatting with a support person online via the website today ... the chat function was available but nobody was on the other end. If you have any suggestions I'd welcome them.
Zhiheng Cao
Sep 29, 2019, 7:38:24 PM9/29/19
to dweng...@gmail.com, Wireless Sensor Tags
Hi, what is your order number? We will send you return shipping label for returning the USB type for firmware update. In past 2 weeks we have new firmware to improve connectivity of the USB types. No need to return the other types.
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Zhiheng Cao
Sep 29, 2019, 11:19:00 PM9/29/19
to dweng...@gmail.com, Wireless Sensor Tags
I would like to add that even with the new firmware the USB tag, due to its narrow shape, antenna gain has more directionality vs. the old square tag, which means adjusting the orientation of the tag can have more impact on the signal strength. So if you are seeing USB going out of range in freezer etc it is because signal strength. Fix by moving the tag manager closer, or if not possible try change the orientation or the place inside freezer to place the sensor.
When the signal is -95dBm or below, it is at the boundary of reliable connectivity.
Goldcas SAS
Oct 1, 2019, 10:44:34 AM10/1/19
to Wireless Sensor Tags
First thing I tried was exactly that, moving tag manager, antenna, and even repositioning USB sensor inside freezers with no positive result. I´ve been waiting for your reply in the opened ticket and seems no one cares about giving me a solution. Right now we´re falling in problems witch customer in my country because of this failure. I´m demanding the exchange policy, need PRO tags which work as intended. Can´t wait more time.
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Goldcas SAS
Oct 1, 2019, 10:54:49 AM10/1/19
to Wireless Sensor Tags
Now imagine working with 40 sensors including PRO and USB in 13 different locations and having this out of range problem. PRO ones worked not perfect but reliable up to date but there was a lack of field testing before launching this USB product. I´m in south america and had to ship (and pay) back to CAO gadgets in California all this USB sensors, losing all this time waiting for exchange of the product, I´m requesting exchange, not repair or fix the problem but it seems that CAO doesn´t really care about it. First time I have this kind of problem with an American supplier, In the past everytime I needed warranty or exchange of the product with another supplier they just execute it ASAP in the US.
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