Out of Range

[Tom Wright]

Hi,

I've got 2 Wireless Sensor Tag Pros. I've had an internet outage all week and only just got it back up and running yesterday. Since getting back online, both my Wireless Tags are showing Out Of Range and are not responding to anything. I've pulled the battery and put it back in, I've rebooted the Tag Manager (both by pulling the power and by doing it through the web interface). Still can't get them back up. The batteries are fairly new and were between 85-90% when last in range. The tags themselves haven't moved and are only about 5m from the Tag Manager.

Anything else I can try?

Thanks,

Tom

[Tom Wright]

Should add I've also tried wider band and it still didn't work.

[EventPhotoMan]

Have you tried disassociating the tag and doing a factory reset of the tags by shorting out the pins? I can't remember which planet is three and five

[Zhiheng Cao]

When you first put in battery, do you hear a beep or see LED light flash (if you did not check "do not flash LED during periodic transmit during associate). 

On Tue, Aug 1, 2017 at 5:13 AM, EventPhotoMan <eventp...@gmail.com> wrote:

Have you tried disassociating the tag and doing a factory reset of the tags by shorting out the pins? I can't remember which planet is three and five

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[Tom Wright]

Hi,

Yes there is a single beep and single flash and then silent again. I tried to reset it by shorting the pins but it didn't seem to do anything.

Thanks

[Zhiheng Cao]

It is a good sign that there is just a single flash. If you put in the battery with the tag in front of the tag manager, at the same time of the flash, you should see an orange arrow flash on the tag manager. When you put in battery into the tag first time, it will flash indicating it is uploading temperature to the tag manager. It will stop flashing when getting acknowledgement from the tag manager. If no acknowledgement from tag manager is received, it should flash again for a few more times. 

[Tom Wright]

Hmm, that I didn't check. I'll check later tonight when I get home.

Is it possible the batteries are flat? They report as 90% when they last checked in (2 days ago), but I'm wondering if maybe while the tag manager was offline they were polling continuously and flattened the batteries?

I'll buy some new ones tonight and try. They were only replaced about 4 months ago and not set to update that frequently.

On Wednesday, 2 August 2017 01:32:42 UTC+1, mytaglist.com support wrote:

It is a good sign that there is just a single flash. If you put in the battery with the tag in front of the tag manager, at the same time of the flash, you should see an orange arrow flash on the tag manager. When you put in battery into the tag first time, it will flash indicating it is uploading temperature to the tag manager. It will stop flashing when getting acknowledgement from the tag manager. If no acknowledgement from tag manager is received, it should flash again for a few more times. 

On Tue, Aug 1, 2017 at 12:00 PM, Tom Wright <twrig...@gmail.com> wrote:

Hi,

Yes there is a single beep and single flash and then silent again. I tried to reset it by shorting the pins but it didn't seem to do anything.

Thanks

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[Tom Wright]

Hi again,

It was the batteries. Just changed them both for new ones and they seem to be working again. Not sure why they only lasted a couple of months but good to know they now work!

[b...@brendancoyle.com]

I just had this issue crop up after barely 2 weeks. Two sensors went out of range. One is only 20 ft away (open space) - and the other is probably 50ft (down in the basement, through several floors). The basement sensor randomly connected again - but the closer one never did. I ended up pulling it off the wall and bringing it next to the manager and pulling the battery out and back in. Which seemed to solve the issue for now. But not a great start to my initial demoing of the sensors. I had hoped the connection would be more robust.

[Zhiheng Cao]

This can happen if you changes the tag manager mode from the default wideband to other settings like narrow band. Narrow band setting is intended if you encounter signal loss due to range, i.e when you only have 1 bar in the signal indicator and the tag won't connect when moved any further away from the tag manager.

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