Re: [Wireless Sensor Tags Forum] Ticket #5563 - Need proper mailing address for repair

[Zhiheng Cao]

What's wrong with these tags and what is the order number?  Are they within  1 year warranty? 

On Tue, Mar 25, 2025 at 2:17 PM Patrick Kim <phe...@gmail.com> wrote:

I need "physical address", not PO address.

Can you then confirm if below address is correct physical address to ship sensors to?

Jade Dou Attn: Ticket 5563

4603, 50 Tesla, Irvine, CA 92618

Thank you.

On Monday, March 24, 2025 at 8:33:50 PM UTC-5 Wireless Sensor Tag Support wrote:

That's the correct address to ship them.

On Mon, Mar 24, 2025, 2:39 PM Patrick Kim <phe...@gmail.com> wrote:

Hi, I have made a lot of sensor purchases over the years.

I noticed that there's about 20-30 sensors not working despite hard reset and battery exchange.

Those sensors have been sitting at our inventory over few years / or have been purchased last year.

I would like to know if we can ship them out and have your company repair for us and ship back as you guys did last year.

For ticket #5563, I was told to ship to below but I need physical address to ship them. I have been waiting months for your reply.

Jade Dou Attn: Ticket 5563 Cao Gadgets LLC PO Box 50788 Irvine, CA 92619 US

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[Zhiheng Cao]

If you let me know the order number we can generate a prepaid shipping label that will allow you to ship to a PO box.  

[Patrick Kim]

Majority of them were purchased in 2023/2024.

This is original ticket number and its response:

https://my.wirelesstag.net/eth/tickets.html?5563

[Patrick Kim]

Order numbers are as below:

#30964
#30608
#30385

[Zhiheng Cao]

I have emailed patric...@lge.com the return label. 

To view this discussion visit https://groups.google.com/d/msgid/wireless-sensor-tags/a0939c2a-3b70-47d9-84f7-570a48559d64n%40googlegroups.com.

[Zhiheng Cao]

We empty the PO box at least once a week but I would appreciate it if you would let me know when you ship.