App Tag Error

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Sam

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Jun 17, 2016, 4:39:34 PM6/17/16
to Wireless Sensor Tags
Today while associating an 8 bit Tag and using it in my refrigerator, even though the Tag announces correctly with Open/Close, I also receive this popup message within the iPhone App each time the door is opened or closed. Ideas?

Thanks,
Sam
Tag Error.png

Zhiheng Cao

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Jun 17, 2016, 7:08:50 PM6/17/16
to Sam, Wireless Sensor Tags
We are unable to reproduce this error. What happens when the app is closed and door is opened? Does the error appear if you just open the app and go into the tag detail screen without any motion event?
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Sam

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Jun 17, 2016, 7:26:02 PM6/17/16
to Wireless Sensor Tags, sli...@gmail.com
With the app closed, when I open or close the refrigerator door I receive a push notice as expected.  Everything looks and acts correctly.  However when I open the app (the refrigerator is closed) I am immediately notified that the refrigerator is CLOSED and receive the error message.  If I let the phone 'go to sleep' while the app is open, and then click the home button to wake the iphone back up, I receive the error message again and the app tells me the refrigerator is CLOSED.  It does this over and over each time the phone goes to sleep and is awakened back up.  See new attachment from current test.

Sam


On Friday, June 17, 2016 at 7:08:50 PM UTC-4, mytaglist.com support wrote:
We are unable to reproduce this error. What happens when the app is closed and door is opened? Does the error appear if you just open the app and go into the tag detail screen without any motion event?

On Friday, June 17, 2016, Sam <sli...@gmail.com> wrote:
Today while associating an 8 bit Tag and using it in my refrigerator, even though the Tag announces correctly with Open/Close, I also receive this popup message within the iPhone App each time the door is opened or closed. Ideas?

Thanks,
Sam

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Tag Error.png

Zhiheng Cao

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Jun 17, 2016, 7:28:08 PM6/17/16
to Sam, Wireless Sensor Tags
Do you see the error if you do the same thing on the web interface (mytaglist.com/eth)?


On Friday, June 17, 2016, Sam <sli...@gmail.com> wrote:
With the app closed, when I open or close the refrigerator door I receive a push notice as expected.  Everything looks and acts correctly.  However when I open the app (the refrigerator is closed) I am immediately notified that the refrigerator is CLOSED and receive the error message.  If I let the phone 'go to sleep' while the app is open, and then click the home button to wake the iphone back up, I receive the error message again and the app tells me the refrigerator is CLOSED.  It does this over and over each time the phone goes to sleep and is awakened back up.  See new attachment from current test.

Sam

On Friday, June 17, 2016 at 7:08:50 PM UTC-4, mytaglist.com support wrote:
We are unable to reproduce this error. What happens when the app is closed and door is opened? Does the error appear if you just open the app and go into the tag detail screen without any motion event?

On Friday, June 17, 2016, Sam <sli...@gmail.com> wrote:
Today while associating an 8 bit Tag and using it in my refrigerator, even though the Tag announces correctly with Open/Close, I also receive this popup message within the iPhone App each time the door is opened or closed. Ideas?

Thanks,
Sam

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Doeb

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Jun 17, 2016, 8:26:37 PM6/17/16
to Wireless Sensor Tags, sli...@gmail.com
I am having the same issue with the Apple App, it just started in the last couple of days.



On Friday, June 17, 2016 at 6:08:50 PM UTC-5, mytaglist.com support wrote:
We are unable to reproduce this error. What happens when the app is closed and door is opened? Does the error appear if you just open the app and go into the tag detail screen without any motion event?

On Friday, June 17, 2016, Sam <sli...@gmail.com> wrote:
Today while associating an 8 bit Tag and using it in my refrigerator, even though the Tag announces correctly with Open/Close, I also receive this popup message within the iPhone App each time the door is opened or closed. Ideas?

Thanks,
Sam

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Sam

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Jun 17, 2016, 8:38:38 PM6/17/16
to Wireless Sensor Tags, sli...@gmail.com
The web interface appears to be OK. No errors within the web interface.  However now I see that this is happening with all my Tags, not just the new one configured today.  Any door that I arm is now showing the same error message which I attached to my original message.


On Friday, June 17, 2016 at 7:28:08 PM UTC-4, mytaglist.com support wrote:
Do you see the error if you do the same thing on the web interface (mytaglist.com/eth)?

On Friday, June 17, 2016, Sam <sli...@gmail.com> wrote:
With the app closed, when I open or close the refrigerator door I receive a push notice as expected.  Everything looks and acts correctly.  However when I open the app (the refrigerator is closed) I am immediately notified that the refrigerator is CLOSED and receive the error message.  If I let the phone 'go to sleep' while the app is open, and then click the home button to wake the iphone back up, I receive the error message again and the app tells me the refrigerator is CLOSED.  It does this over and over each time the phone goes to sleep and is awakened back up.  See new attachment from current test.

Sam

On Friday, June 17, 2016 at 7:08:50 PM UTC-4, mytaglist.com support wrote:
We are unable to reproduce this error. What happens when the app is closed and door is opened? Does the error appear if you just open the app and go into the tag detail screen without any motion event?

On Friday, June 17, 2016, Sam <sli...@gmail.com> wrote:
Today while associating an 8 bit Tag and using it in my refrigerator, even though the Tag announces correctly with Open/Close, I also receive this popup message within the iPhone App each time the door is opened or closed. Ideas?

Thanks,
Sam

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Zhiheng Cao

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Jun 17, 2016, 9:44:54 PM6/17/16
to Sam, Wireless Sensor Tags
This problem only happens if you select "all tag managers" in iOS app. It is a server side bug introduced this morning's server update and has just been fixed. 

On Fri, Jun 17, 2016 at 5:38 PM, Sam <sli...@gmail.com> wrote:
The web interface appears to be OK. No errors within the web interface.  However now I see that this is happening with all my Tags, not just the new one configured today.  Any door that I arm is now showing the same error message which I attached to my original message.

On Friday, June 17, 2016 at 7:28:08 PM UTC-4, mytaglist.com support wrote:
Do you see the error if you do the same thing on the web interface (mytaglist.com/eth)?

On Friday, June 17, 2016, Sam <sli...@gmail.com> wrote:
With the app closed, when I open or close the refrigerator door I receive a push notice as expected.  Everything looks and acts correctly.  However when I open the app (the refrigerator is closed) I am immediately notified that the refrigerator is CLOSED and receive the error message.  If I let the phone 'go to sleep' while the app is open, and then click the home button to wake the iphone back up, I receive the error message again and the app tells me the refrigerator is CLOSED.  It does this over and over each time the phone goes to sleep and is awakened back up.  See new attachment from current test.

Sam

On Friday, June 17, 2016 at 7:08:50 PM UTC-4, mytaglist.com support wrote:
We are unable to reproduce this error. What happens when the app is closed and door is opened? Does the error appear if you just open the app and go into the tag detail screen without any motion event?

On Friday, June 17, 2016, Sam <sli...@gmail.com> wrote:
Today while associating an 8 bit Tag and using it in my refrigerator, even though the Tag announces correctly with Open/Close, I also receive this popup message within the iPhone App each time the door is opened or closed. Ideas?

Thanks,
Sam

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You received this message because you are subscribed to the Google Groups "Wireless Sensor Tags" group.
To unsubscribe from this group and stop receiving emails from it, send an email to wireless-sensor-...@googlegroups.com.
To post to this group, send email to wireless-s...@googlegroups.com.


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Sam Smith

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Jun 17, 2016, 9:50:14 PM6/17/16
to Zhiheng Cao, Wireless Sensor Tags
Yes. Error is now gone. Superior response time on fixing this issue!! Thank you!!
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