Some URL Calling Stopped Working

[russ...@gmail.com]

I'd really like some help if possible. I put in a support ticket for this issue but I haven't heard from anyone for 2 weeks.

I have 3 tag managers and 15 tags total. I have 10 tags setup with custom URL calling. Those 10 tags are on all 3 different tag managers. All 10 tags are set to use HTTP Get to send the tag temperature, when it changes, to my home automation system. I've had this running perfectly for a couple of years. All of a sudden 5 of the 10 tags no longer send the updated temperature to my home automation system. The 5 tags that no longer work are on different tag managers, along with other tags that are still working and sending the updated temperatures via a URL call. So that rules out an issue with the tag manager. I've checked the URL calling log for the tags that don't work and it seems to show that the URL call was done....I think. Here's as example:

02/07-17:48:33Z:Did URL Call from Tag Manager: PRIVMSG some_encryption :@$some_more_encryption=$local_IP_Address:Port/rest/vars/set/1/217/635.54

Here is what I have in my custom URL call:

http://username:password@local_IP_Address:Port/rest/vars/set/1/217/<%({2}*9/5+32)*10%>

I've tested the exact same local URL call using my web browser and it works, so it doesn't seem to be an issue with the home automation system. I've tried sending the tag URL call to a different variable in my home automation system...nothing.

Any help would be greatly appreciated as my house/home automation runs heavily off of these temperature tags. Let me know if you need any additional info to help me troubleshoot.

[Zhiheng Cao]

If you are seeing the URL calling log entries for both the working tag and not working tag, and they are from the same tag manager, then that rules out the tag is not sending the event (since the URL calling log entry is showing up) and it also rules out tag manager is not calling the URL (since there are tag with URL calling working on the same tag manager). 

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[russ...@gmail.com]

I double checked again and it looks like I was mistaken. The tags that are not working are on one tag manager and no other tags on that tag manger are sending URL calls. So it seems like it may be a tag manager issue. I've tried unplugging and plugging back in the tag manager but it still doesn't work. Any other suggestions on what I can try?

[Zhiheng Cao]

The tag manager red "!" light will stay lit during the URL calling (until it receives response from the URL).  Try trigger a URL calling manually while staring at the "!" light to see if it stays lit for abnormally long duration. 

To view this discussion visit https://groups.google.com/d/msgid/wireless-sensor-tags/bab4af08-a432-43b9-8d26-6f3dc85ac1f9n%40googlegroups.com.

[russ...@gmail.com]

The "!" stays red for ~7-8 seconds when I do a manual call.

[Zhiheng Cao]

Does your URL take that long to respond?

To view this discussion visit https://groups.google.com/d/msgid/wireless-sensor-tags/9a8b8c79-407b-4382-98da-803ff6b71959n%40googlegroups.com.

[russ...@gmail.com]

I just did another test and a URL call from my phone and my computer browser is almost instant. This time the tag manager "!" light turned red and stayed red for several seconds, then the "up" arrow lit up briefly and a few more seconds later the "!" red light went off.

[Zhiheng Cao]

It could be that the tag manager is blocked from connecting to your local server (as if by some firewall) and the connection times out after ~8 seconds, which is the duration of the "!" being lit.  (orange up arrow is when the tag manager sends tag event to our server, it happens in parallel and is unrelated). 

To view this discussion visit https://groups.google.com/d/msgid/wireless-sensor-tags/395c7f08-4d24-4ddb-b834-82b2e73a6218n%40googlegroups.com.

[russ...@gmail.com]

The automation system (Universal Devices ISY994i) has no firewall to block anything. Why would this work for years and then all of a sudden only 1 of my 3 tag managers stop working? The other 2 tag managers still send URL calls to the same automation system just fine. Any other thoughts?

[russ...@gmail.com]

Any other ideas on what I can do to fix this issue as I still haven't been able to get it to work.