Wireless tag hub goes offline, once a day or so

[Alok Sinha]

I have three hubs in 3 different locations.

One of the recent hubs purchased seems to keep going offline from time to time, about once in a day or two days. (All lights are glowing )

There is no way to recover this without rebooting it.

Can anybody pls help to stud the logs and figure out, what is causing this outage.

The bandwidth is 50Mbps, and I have other devices as well on the same network that dont seem to suffer any issues.

Kindly help.

[Alok Sinha]

Any thoughts guys ?

Do I have to address it through support ?

Alok

[Zhiheng Cao]

What is your order number? We will send you a replacement. 

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[Alok Sinha]

This was my order # - 7299 --- The hub goes off now almost once every 20-24 hrs...

Alok

===============

Dear Globus Eight Inc,

Thank you for your order from WirelessTags Store! We wanted to let you know that your order (#7299) was shipped via USPS, USPS Priority Mail on 7/17/2015.  The tracking information for USPS will usually be available after 48 hours from the time of this email.

Shipped To:
Globus Eight Inc
Globus Eight Inc
6 BEECH PL
HUNTINGTON, NY 11743-4136 US

Track Your Shipment: 9405511699000974332261

This shipment includes the following items:

Item #	Description	Qty
135	Wireless Sensor Tag (13-bit Temperature and Humidity) - 5 pack	1
2	Ethernet Tag Manager - 1 unit	1

*if you already received the above items in another shipment, the above item list is not accurate. This shipment is for replacement of part of your order.

Thank you for your business and we look forward to serving you in the future!

Alok Sinha

Chief Executive Officer,
Globus Eight

Suite 600, 2201 Cooperative Way, Herndon, VA, USA 20171

Level 12, Tower 8C, DLF Phase II, Gurgaon, India 122002
Phone: +1-267-755-9444   | +91-9810159444

asi...@g8.net                 | www.g8.net