Wireless tag hub goes offline, once a day or so

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Alok Sinha

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Aug 31, 2015, 11:22:40 PM8/31/15
to Wireless Sensor Tags
I have three hubs in 3 different locations.

One of the recent hubs purchased seems to keep going offline from time to time, about once in a day or two days. (All lights are glowing )

There is no way to recover this without rebooting it.

Can anybody pls help to stud the logs and figure out, what is causing this outage.

The bandwidth is 50Mbps, and I have other devices as well on the same network that dont seem to suffer any issues.

Kindly help.

Alok Sinha

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Sep 1, 2015, 12:38:36 PM9/1/15
to Wireless Sensor Tags
Any thoughts guys ?

Do I have to address it through support ?

Alok

Zhiheng Cao

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Sep 1, 2015, 1:06:53 PM9/1/15
to Alok Sinha, Wireless Sensor Tags
What is your order number? We will send you a replacement. 

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Alok Sinha

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Sep 1, 2015, 1:15:49 PM9/1/15
to Zhiheng Cao, Wireless Sensor Tags
This was my order # - 7299 --- The hub goes off now almost once every 20-24 hrs...

Alok

===============

Dear Globus Eight Inc,


Thank you for your order from WirelessTags Store! We wanted to let you know that your order (#7299) was shipped via USPS, USPS Priority Mail on 7/17/2015.  The tracking information for USPS will usually be available after 48 hours from the time of this email.

Shipped To:
Globus Eight Inc
Globus Eight Inc
6 BEECH PL
HUNTINGTON, NY 11743-4136 US

Track Your Shipment: 9405511699000974332261

This shipment includes the following items:

Item #DescriptionQty
135Wireless Sensor Tag (13-bit Temperature and Humidity) - 5 pack1
2Ethernet Tag Manager - 1 unit1



*if you already received the above items in another shipment, the above item list is not accurate. This shipment is for replacement of part of your order.

Thank you for your business and we look forward to serving you in the future!

Alok Sinha
Chief Executive Officer,
Globus Eight
Suite 600, 2201 Cooperative Way, Herndon, VA, USA 20171
Level 12, Tower 8C, DLF Phase II, Gurgaon, India 122002
Phone: +1-267-755-9444   | +91-9810159444
asi...@g8.net                 | www.g8.net
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