I can't connect my sensor with the app

[Eduardo Tomelin]

The sensor appears when I search the web app, but I can't connect no matter what I do. What should I do?

Attached, photo of the sensor.

[Zhiheng Cao]

First try take out battery and check if its voltage is above 3V, then put back in.

On Wed, Feb 26, 2020, 2:48 AM Eduardo Tomelin <edu...@i3csolucoes.com.br> wrote:

The sensor appears when I search the web app, but I can't connect no matter what I do. What should I do?

Attached, photo of the sensor.

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