Support Ticket System... is anyone manning the ticket system?

[Keith Frank]

I have a ticket in from 17 days ago with no response.

Please inform me if this ticketing system at "https://wirelesstag.freshdesk.com" is still active

[Zhiheng Cao]

Hi Keith Frank

Here is what we have from you in the support system. Your last order
is October of 2015. We don't have your ticket that you said you sent
17 days ago. You are welcome to post any bug report on this forum.
Please include detailed descriptions of the problem so we can fix the
problem in one try without asking you one thing at a time. You will
not get answer if you just say "this does not work fix it" and does
not include any detailed information or steps to reproduce the
problem.

------------

Offline Message from Keith Frank: I have installed Reed Sensor on a
door. it ... #1601
From: Keith Frank , Agent responded: over 1 year ago
From: Keith Frank <keith...@us.nks.net> Phone: URL: http://store.wirelesstag
Agent: Mike Cao
Status:Open
Group:No Group

Offline Message from Keith Frank: Can you please point me to
instructions on ... #1572
From: Keith Frank , Closed: about 1 year ago
From: Keith Frank <keith...@us.nks.net> Phone: URL: http://store.wirelesstag
Agent: -
Status:Closed
Group:No Group

Offline Message from Keith Frank: I have placed two separate orders
for tags ... #2265
From: Keith Frank , Closed: 10 months ago
From: Keith Frank <keith...@us.nks.net> Phone: URL: http://store.wirelesstag
Agent: -
Status:Closed
Group:No Group

Keith Frank
keith...@us.nks.net
From: Keith Frank <keith...@us.nks.net> Phone: URL: http://store.wirelesstag
in Past support tickets
Keith Frank asked on 2015-08-31T13:34:56-07:00 Offline MessageMessage
from Keith Frank Offline Message left on 31 Aug 2015, 08:24 NAME Keith
Frank EMAIL keith...@us.nks.net PHONE —
LOCATION2015-08-31T16:55:33-07:00 Hi Keith Frank, Simply create
another account per
by: Mike Cao ,
about 1 year ago

Reed KumoSensor will no longer associate with tag manager #3964
From: Keith Frank , Customer responded: 9 months ago
One of my Reed KumoSensors, after working for approximately 6 months,
began giving me "Out of range" notice and showing an red x in the
wireless connection icon. Nothing has changed in my setup. Since the
tag was saying it had no wireless connect...
Agent: Z. Cao



On Fri, Jan 13, 2017 at 6:29 PM, Matthew Gustas <mgu...@gmail.com> wrote:
> It seems to be better to post in the google groups for support if you don't
> mind it being public. I think there are more frequently responses here. (I
> have a question posted earlier today that I'm looking forward to a response
> on.)

>> --
>> You received this message because you are subscribed to the Google Groups
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>> To unsubscribe from this group and stop receiving emails from it, send an
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>> To post to this group, send email to
>> wireless-s...@googlegroups.com.
>> Visit this group at https://groups.google.com/group/wireless-sensor-tags.
>> For more options, visit https://groups.google.com/d/optout.
>
>
> --
> You received this message because you are subscribed to the Google Groups
> "Wireless Sensor Tags" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to wireless-sensor-...@googlegroups.com.
> To post to this group, send email to wireless-s...@googlegroups.com.
> Visit this group at https://groups.google.com/group/wireless-sensor-tags.
> For more options, visit https://groups.google.com/d/optout.