Brand new tags and manager can't be associated

[James Nisbet]

When I try to associate my first tag (ALS Pro) with my tag manager, it won't show up at all unless I set the Mode to Medium. When that happens it is eventually found - the wifi icon starts slowly fading in and out on the manager, and the light on the tag starts flashing erratically.

When I click "Associate" I get a message saying the tag didn't respond, and eventually the light turns off completely on the tag. I then have to open it up and remove and replace the battery to get the light to flash again.

This is a lot more trouble than I had hoped... :/

Tags and manager purchased in April 2017.

[Zhiheng Cao]

It appears to be a defective tag or tag manager, do you have another tag that associates just fine with your tag manager?

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[James Nisbet]

Just pulled the tab out of my other tag and it also doesn't work. Faulty tag manager then?

On Friday, 28 April 2017 02:28:54 UTC+12, mytaglist.com support wrote:

It appears to be a defective tag or tag manager, do you have another tag that associates just fine with your tag manager?

On Thu, Apr 27, 2017 at 1:13 AM, James Nisbet <morb...@gmail.com> wrote:

When I try to associate my first tag (ALS Pro) with my tag manager, it won't show up at all unless I set the Mode to Medium. When that happens it is eventually found - the wifi icon starts slowly fading in and out on the manager, and the light on the tag starts flashing erratically.

When I click "Associate" I get a message saying the tag didn't respond, and eventually the light turns off completely on the tag. I then have to open it up and remove and replace the battery to get the light to flash again.

This is a lot more trouble than I had hoped... :/

Tags and manager purchased in April 2017.

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[James Nisbet]

Just tried again and it worked when I put the tag away from my computer. Interference?

First tag also worked on the third try, though the battery is now down to 80% - guess even though the light wasn't flashing it was trying to pair all day and all night?