Bug in IOS Widget

[steve]

Hi Support

I have found a bug in the IOS Widget. I was using the widget and I cloned my main tag manager and as per instructions turned of the original, this allows me in the event that the clone fails I can turn on the original and be up and running. I have also used this to replace a faulty manager.

the IOS widget allows you to select the tags you want to add. However as you can see from the screen it used the tags from the offline manager, you cannot change these, it always uses the off line original manager (faulty replaced on). I then colned my 2nd manager and you can see the "Keys" sensor is off line 5 days when I create a 2nd clone of another manager that was faulty.

so the bug is this. If you clone a manager the widget does not let you use sensors from the clone.

[Wireless Sensor Tags]

Thank you for reporting this problem, it has just been fixed.   Sorry for the long delay in responding. 

This problem is related to grouping tag managers and should only affected very limited number of customers. 

[steve]

Hi support

Not fixed yet. its now showing two sensors for each sensor the old one and the new fixed one. so I have now two front doors

1 x 811 days and 1 x 20 mins. I have delete the widget and re-selected all the sensors but its show doubles now

Steve

[Wireless Sensor Tags]

Sorry the fix was incomplete; please check now; the API will now display information from the most recent update received from grouped tag managers.

[steve]

Perfect, yes that is now fixed. thank you so much for fixing it. Any luck with the off line issues. I swapped out my manager and they went away so there must be a fault in production, components, firmware as i now have 3 manager that go off line after 4 years of perfect useand only fixed when I replace them with a new manager. I can sent one back to you

Steve

[Wireless Sensor Tags]

If your tag manager was 4 years old it must have older firmware. We also continuously improve the circuit board production process. 

I believe that on average our hardware lasts longer than most other equivalent home monitoring devices.  This is based on the majority of our Google Business Reviews (Search Cao Gadgets on Google Map) and my limited personal experiences with various home security cameras including Drop cam, nest cam (about 1 year), various early version of arlo (about 6 months), Feit electric camera (from Costco, which only lasted 3 months).   In fact, 4 year sounds a lot longer than even some WiFi router are supposed to last (I just had to replace a ASUS router due to increasingly worse WiFi connectivity after 2-3 years of use, though the router only costed below $50)

I would also point out that unlike most other home monitoring companies we maintain free, fast and unlimited Cloud service and do not charge monthly or annual fee.  We keep upgrading hardware (like was just done today at my.wirelesstag.net, you should notice the slightly better response time of the app and web interface if your tag manager is hosted by my.wirelesstag.net) and maintain the data (e.g. rebuild index etc to ensure fast graph loading speed).   From our point of view, if the hardware lasted forever, this would have been an unsustainable business model since only the cloud operating cost will exponentially increase and eventually outpaces the profit from hardware sales. 

[steve]

Hi Support

Of course you provide a great service, I undertand. I would be happy (replace) purchase upgrade my managers, if I knew when a firmware was updated or new changes to the component hardware happened. My managers are on firmware revison 7. is there a newer one and what was the changes? I checked with you about 3 years ago and that was the latest then.

I think a good idea might be to announce, changes to firmware, some customers, like me, would upgrade. the cost of sending the manager back to be flashed is not worth it in the UK due to custom charges which is often a 3rd of the cost of the purchase.  I know you update uson sensor changes but not seen it for the manager for a number of years.

thanks again for updating the server, every change makes a difference.

Steve

[Catman]

My tag manager just past 4 years old. How do I check the firmware version and it is patch-able. Sounds like the business model is to upgrade hardware every few years, this way the back end servers keep running.

[steve]

If you go to the account section yuor firmware is showing next to the serial number