Hp Hardware Diagnostics Usb

[Nga Sagastume]

Itried reinstalling and opted for the "Repair" previous instalation. After that was successfully completed, I still get the same quick window (with no diagnostics performed) asking if it fixed my problem.

Now my HP Support Assistant in the Troubleshooting & Fixes has a new "HP PC Hardware Diagostics". When I Click on it, I get a message stating "Diagnose and Check your system's Hardware Health". When I Click on that, I get a "Troubleshooter has been launched. Please follow the steps and provide feedback when done. It lists 3 options of my problem has been solved: YES ---- NO ---- DON'T KNOW

PanamaSteve, don't click on yes, no, or don't know. Just wait while that screen is displayed until the app actually loads. It is slow to load because it has not been accessed before.

In the past week or so, I've begun to notice the HP Hardware Diagnostics application suddenly running, opening a window in the background (it shows when I do a task switch), and after a minute or two, it goes away. I've run the diagnostics and there are no errors. I've confirmed this is the real application, run both virus scan and malwarebytes to ensure there is nothing malicious, and looked through the task schedule to see if I could find what was triggering this... but I can't

I can't think of a particular Windows update this happened after -- I've only noticed it after the "safer at home" started. I do notice the Diagnostics Program is (c) 2020, and I got my system in 2019 -- so it could be due to an update from HP that installed in the background. The only software I've installed recently on my machine has been Zoom and FreeConferenceCall, and Mozilla Thunderbird (which I've uninstalled).

As I said, it seems to start up multiple times per day, run for a minute or two, and go away. It doesn't pop up a window in the foreground, but it is a window that shows up when I do Alt-Tab. I cannot identify what is starting it either in the Startup tab through task manager, nor through Task Schedule, so my guess is it is being started by a service. I'm also guessing that the service used to run silently, and whatever the 2020 update was, it activated the user interface.

I don't seem to need to close the application, as it does go away on its own. But I'm a cybersecurity professional (working in the field for over 30 years), and so I notice changes in my systems -- and wonder why they are happening. This is new behavior: so what changed? As I noted, I've scanned my system with Avast!, Malwarebytes, and presumably Windows has used Defender, and nothing malicious was identified.

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

With the standard one-year limited warranty, you will be covered for repair or replacement of parts deemed defective and other services such as remote support. IF your product reached end of warranty life then you might pay one time charges.

I want to work on the design for this tool, but need some information to do so: specifically, what hardware information are we able to reliably show at the moment? I know there are a bunch of commands to show hardware information (lscpu, lspci, lsusb, etc): is the information shown there something we can reliably access?

Collating the firmware versions of devices (information from fwupd) with the actual devices (building a tree from the sysfs sources lspci/lsusb use) may be impossible since fwupd can represent virtual devices that might not show up on a traditional bus like PCIe, USB, Thunderbolt.

I think you should start by looking at what Hardinfo lists ( without the woefully outdated benchmark tests ).

Then look at CPU-Z for Windows and package all the stats that Hardinfo gives and package it as a Gnome-stastic version of CPU-Z.

I've been having ongoing problems for a little over a week with my RBK50 with two satellites after owning them for over a year and a half with no problems. I tried various firmware (including beta 2.2.0.66 and 2.0.x.x), factory rests (base and satellites), and various suggestions in the forms listing similar problems with the latest firmware, 2.1.4.16. I don't have a complicated setup. I use the satellites as wireless bridges for where running ethernet cable doesn't make sense. I use the wireless backhaul and also make MAC Address reservations via the built-in DHCP server. I use strong passwords for administration, main and guest Wi-Fi, but otherwise, I leave the defaults. I'm experiencing spontaneous reboots (3 minutes to several hours between reboots), Wi-Fi radios randomly turning themselves off (as shown in the admin web interface with nothing in the logs to explain), extremely slow wireless speed when within 5 feet of Orbi base (5GHz listed in Orbi admin web page; typically 5to 15% of normal), and randomly dropping all wireless and wired connections (required a power cycle). These problems are occurring even when I unplug the ethernet cable for the WAN port. Unfortunately, the logs are cleared on reboot and then have nothing useful.

What is the size of your home? Sq Ft?

What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:

MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

No modem. It's ethernet (Cat 5e) to my condo, which has fiber Internet to the building and Cat 5e cabling to each unit). Also, problems still exist without a network cable connected to the LAN port, therefore that's not the source of the problem.

On average I can see 30 wireless networks and occupational 40-50 wireless network. I live in a densely populated area of Seattle. This has been that way since before I purchased my Orbi and wasn't a problem for more than a year and a half.

Since I've performed all the troubleshooting you recommended and I saw in other forum posts, I highly suspect either a hardware problem or major firmware bug. That's why a wanted hardware diagnostics to help narrow down the problem. I'm thinking of purchasing a new system from Costco. If it works then recycle the old one and if it doesn't work then return to Costco.

The other problem is that you maybe in a wifi congested area. Having that many other wifi neighbors, the router maybe experiencing interferences. You can try this, lower the power out put of the radios from 100% to try 50% with the router alone. This will make the broadcast foot print smaller and help with nieghboring wifi...Try any channel 1, 6 or 11 and any on 5ghz. See if this might help. Let us know the results...

After trying all suggestions (including reducing the power put out by the radios), it was initially still rebooting numerous times per hour. The interval between spontaneous rebooting slowly increase over a few days and stabilized to about twice a day. Everything else appears to back to normal. This isn't ideal, but liveable for the time being. If this was a new product then I would have returned. Netgear does provide me any confidence with purchasing their products in the future.

I was wondering if there was any way to run hardware diagnosis on an MX 60 to determine if there is any issues with the device. I have replaced this MX 60 in our mobile unit with an MX 64 and no longer have any issues when the network is started from a cold boot.

Agree with @PhilipDAth and @WadeAlsup that if replacing the MX60 with an MX64 and all is well now, and perhaps you were loooking to re-deploy the MX60 elsewhere, if the appliance will still boot and come online, place it in a test network and open a Support ticket for them to take an in-depth look at its health/status. If it won't even boot, or is otherwise in need of an RMA, it's covered by the lifetime warranty.

HPE offers a tool known as HPE Insight Remote Support but you will need to install it on a remote system and then point your iLO address to the new Insight Remote Support server. HPE IRS will collect information regarding your hardware, firmware and warranty status of your system.

These are Gen 8 and up i believe. We have bought them new in the last 3 years or so. They do have a Windows OS on now as i am testing a couple work flow issues. My hope was an OS independent set of tools that can be run over a weekend or week that can test, stress test, and diagnose the servers before reformatting and putting them back into production. Sometimes i see the HP laptops we get have a sort of diagnostic tool on them to check RAM and hard drives. I am looking for something like that but more encompassing of hardware.

For the past few days, we have had a PC that, each day, boots to the HP PC Hardware Diagnostics tool instead of directly to Windows. This is a black screen with grey/white text. Since this only happens once per day, troubleshooting has been hard to do. When running the two tests available (Memory Check and Hard Drive Check), neither have brought up issues. When we close out of the screen, it reboots and goes directly to Windows.

It almost sounds viral to me. The HP Diagnostics should have more than 2 test options, could it be a malicious tool appearing as the hp diagnostics? I would flash the bios with current firmware as one of your steps

I had this exact problem on one client last week (out of 30ish). After a security update, this would happen. I first attempted a rollback to a previous backup and that appeared to fix it until the next day, poof it reappeared. I did a full hard-drive reinstall and that seamed to fix it (for a week now anyways). Backup files/folders then do a fresh install.

3a8082e126