Hsbc Secure Key Replacement

[Enrique Fats]

Ifyou no longer have the device that you used to access the app, you should also remove that device. If you have access via another device, you can log on and remove it via 'Manage devices', which can be found by going to the Profile section of the app and selecting 'Security'. If you're using online banking, log on and select 'Account services' in the menu at the top of the screen to find 'Manage devices' there. Alternatively, you can contact us so we can remove it for you. This will prevent fraudulent access to your accounts.

If you want to change your Physical Security Device PIN, go to the online banking log on page, enter your username and then select 'Forgot your Secure Device PIN?'. Follow the on-screen instructions to amend.

If you no longer have the device, you should first deactivate that device. If you have another Digital Security Device available, you can do this there. To view or remove devices, select the Profile tab at the top of the app screen, then the 'Security' option and 'Manage my devices'. If you can't do this, please contact us so we can deactivate the lost device for you. This will prevent fraudulent access to your accounts.

Please note that you need a Digital Security Device if you want to log on to our Mobile Banking app. If you currently have a Physical Security Device and would like access to the app, please switch to a Digital Security Device instead.

Remember, you can always switch to a Digital Security Device. This will get you back online right away and also allow you to use the HSBC Mobile Banking app. Our app lets you manage your accounts easily and securely from a time and a place that suits you.

It should last 5 years with average use. The device will warn you when the battery is low. At that point, you can either upgrade to a Digital Security Device or you can contact us to order a replacement. It would take up to 10 working days for a replacement to arrive.

If you're using the app, simply log on and select the profile icon at the top of the screen. From there, select 'Security', then 'Manage Devices' and you'll see a full list of devices that you've set up. From here you can remove your devices.

If you're using online banking, log on and select 'MY HSBC' in the menu at the top of the screen. From there, choose 'Security' then 'Manage my Security Device' and you'll see a full list of devices that you've set up. Under each device, there is an option available to 'Manage this device'. Select this and you will see the option to 'Remove device'.

Your Security Device is a two-factor authentication device that will help protect to you from fraud when you use Business Internet Banking. With this technology, you enjoy a far more secure online banking service.

You'll need your device to log on to Business Internet Banking, to add new beneficiaries (for example when you're paying someone for the first time), and if you want to add or amend a secondary user's profile.

To get a new Security Device, or replace your current one, please call the Business Internet Banking Helpdesk who will arrange for a new device to be sent to you with an authentication code. If you are ordering a replacement, you will also be required to de-activate your old Security Device which the helpdesk will complete for you.

At HSBC, we constantly look for better ways to provide maximum security for our online banking service, so that our customers can enjoy HSBC's Internet Banking with total peace of mind. We are pleased to present our latest technology - the Security Device.

By using the Security Device to access HSBC's Personal /Business Internet Banking service, you can be assured that your information is being protected by one of the most sophisticated online security systems in Bangladesh.

At the touch of a button, your Security Device generates a dynamic, time-sensitive Security Code. The Security Code constantly changes and is unique to your Security Device. This Security Code is required, in addition to your User ID and password, every time you logon to HSBC's Personal/Business Internet Banking service. As only you have the Security Device, only you know the Security Code, and only you can access your account. Your Security Device is a simple and convenient way to ensure greater protection for you and your financial information.

Your Security Device has been designed as a portable way to provide you greater security on HSBC's Personal/Business Internet Banking service. All customers will receive their initial Security Device free of charge. Any required replacement for the Security Device due to loss, damage (except if the Device is damaged on arrival) or battery replacement (if Device is issued for more than a year) will be subject to a charge of BDT500.00

Keep your Security Device in a safe and secure place, where it is unlikely to be lost or taken by others. Keep your Security Device dry and safe from large temperature fluctuations. Personalize your Security Device as you would a key, or other security object. Attaching stickers, key chains, and different coloured chords is fine, as long as the decoration does not give out information that would allow someone to specifically identify the Security Device with you (name, address, IC number, etc.)

Submerge your Security Device in water. The Security Device has been designed to be water- resistant, but not waterproof. Submerging your Security Device in water will cause it to malfunction. Expose your Security Device to extreme temperatures. Leaving your device in areas with abnormally high or low temperatures (car trunk, clothes dryer, sun, etc.) may damage the plastic shell and cause problems with the device itself. Drop your Security Device from large heights, step on it, or otherwise physically stress the Security Device. Your Security Device has been designed to tolerate the normal day-to-day stress levels associated with daily handling. The device will be damaged if exposed to abnormal conditions. Open your Security Device. Your Security Device has several tamper proof features. Opening the device, removing the battery or circuit board, etc. will cause the device to malfunction.

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Copyright 2024. The Hongkong and Shanghai Banking Corporation Limited, Bangladesh (HSBC Bangladesh). Incorporated in Hong Kong SAR with limited liability. All rights reserved.

Secure Key is a device for creating a one-time password which enhances security when you log in HSBC Bank Retail Internet Banking. You may log in internet banking by entering a 6-digit password created by your Secure Key that can be turned on with a PIN code which would be defined by you only, after entering your internet banking user name and password.

If you do not have HSBC Credit Card or Debit Card; please call HSBC Bank Telephone Banking (0850 211 0 111) to receive an unlock code required to unlock your Secure Key to be sent to your mobile phone known to the Bank by SMS.

If you have another option to log in internet banking other than Secure Key, please log in internet banking and go to Security Settings / Secure Key Pin Reset menu to receive an unlock code required to unlock your Secure Key to be sent to your mobile phone known to the Bank by SMS.

After receiving Unlock Code by SMS; Press the green button on the lower-right corner on the screen where PUK code is displayed on your Secure Key once and enter unlock code sent to your mobile phone.

You will need to create a new Secure Key PIN. Think of a PIN between 4 and 8 digits long. You should avoid using sequential or repeated numbers such as 1234 or 1111. Enter this in to your Secure Key. Press the red button.

The PIN reset code has been entered incorrectly. Press the green button lightly and quickly - do not hold it down. You will then be prompted to enter the reset code again. You should ensure that you are entering the reset code exactly as it appears on screen.

The PIN reset code has been entered incorrectly. Press the green button lightly and quickly - do not hold it down. You will then be prompted to enter the reset code again.You should ensure that you are entering the reset code exactly as it appears on screen.p>

When the Secure Key is turned back on 'LOCK PIN' and a 7 digit number will be displayed on the screen. Press the green button lightly and quickly, do not hold it down and enter the same PIN reset code again. You should ensure that you are entering the code exactly as it appears on screen.

The PIN reset code was entered incorrectly for the fourth time. The Secure Key is now temporarily locked. This message will remain on the screen of the Secure Key until the lock out has expired, then the Key will automatically power off.

When Secure Key is turned back on, 'LOCK PIN' and a 7 digit number will be displayed on the screen. Press the green button lightly and quickly, do not hold it down and enter the same PIN reset code again. You should ensure that you are entering the reset code exactly as it appears.

Secure Key is unlocked and a new PIN needs to be set-up. Think of a PIN between 4 and 8 digits long. You should avoid using sequential or repeated numbers such as 1234 or 1111. Enter this in to your Secure Key. Press the red button.

The battery power is running low. Don't worry - there are still approximately 2 months of power remaining. You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111.

The battery power is running low. Don't worry - there's still approximately 1 month of power remaining. You should order a replacement Secure Key by calling HSBC Bank Telephone Banking at 0850 211 0 111.

The battery power is running very low. There is only minimal power left. You should order a replacement Secure Key as soon as possible. You can do this by calling HSBC Bank Telephone Banking at 0850 211 0 111.

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