customer care chat

[tobias]

hi.
i am planning to integrate a customer care chat into a website like
the one you can see at apple.com/store (add a product first). i ask
myself whether it is possible to build a webfrontend for customers and
for the support guys build a standalone application for mac and win.
i am looking forward to reading your comments.
if you know examples that can be integrated i will appreciate if you
let me know.
regards, tp

[Shawn]

This would seem very feasible. You probably want to consider using
anonymous sessions so that users don't have to log in. Have you
looked at http://wimzi.aim.com/?

[Rizwan Sattar]

Hi Tobias,

This is quite possible using Wimzi developer keys. The wimas3 lib will
let you build a client that can start chatting sessions without the
user having to login. What this allows the user to do is have chats
with people in your group (a wimzi key represents one support guy).
You could actually build the app with many wimzi keys in mind (it
picks one to use either at random, or is assigned one based on load
leveling), so that the support guys can maintain multiple
conversations with your customers.

For an example of a working wimzi-based application, check out
http://algorizms.blogspot.com/ (my blog). I have a wimzi panel in
there that shows how it would work on a 1 to 1 basis

Thanks,
Rizwan

[Chris]

Hello,
I was thinking the same thing, and managed to get a wimzi chat test
working in Flash after reading this post:
http://groups.google.com/group/wimas3/browse_thread/thread/87bf83dedef78209/4c6ea8e7d8e94d79?lnk=gst&q=signOnAnonymous#4c6ea8e7d8e94d79
and this page: http://code.google.com/p/wimas3/wiki/QuickStartGuide .

Awesome!!

I was puzzled by the wimzi key for only one support person, but Rizwan
you unclogged the pipes with mention of multiple wimzi keys. Thank
you!

wimas3 rocks. Thanks all for your efforts. It's making life more
fun. :)

Chris

On Feb 9, 3:38 pm, Rizwan Sattar <rsat...@gmail.com> wrote:
> Hi Tobias,
>
> This is quite possible using Wimzi developer keys. The wimas3 lib will
> let you build a client that can start chatting sessions without the
> user having to login. What this allows the user to do is have chats
> with people in your group (a wimzi key represents one support guy).
> You could actually build the app with many wimzi keys in mind (it
> picks one to use either at random, or is assigned one based on load
> leveling), so that the support guys can maintain multiple
> conversations with your customers.
>

> For an example of a working wimzi-based application, check outhttp://algorizms.blogspot.com/(my blog). I have a wimzi panel in

> there that shows how it would work on a 1 to 1 basis
>
> Thanks,
> Rizwan
>

> On Mon, Feb 9, 2009 at 1:12 PM, Shawn <ShawnCarn...@gmail.com> wrote:
>
> > This would seem very feasible.  You probably want to consider using
> > anonymous sessions so that users don't have to log in.  Have you

> > looked athttp://wimzi.aim.com/?