Unable to view images

[Emmalie Sanders]

Hi,

Just wondering if this is happening to anyone else?

I have been trying to identify photos but the message "Unable to load the images" comes up. I waited a few minutes, refreshed and they loaded, made it through a couple hundred selecting images as I went of the same species then it came up with the error "Network error: Unexpected token < in JSON at position 1". The images I had selected wouldn't save either and the first error bar came up again. I don't want to keep trying even if it does reload if they will disappear on me halfway through again.

Love the new update and features, but could this be related?

Cheers,

Emmalie

[Bethany Smith]

Hi Emmalie,

I just logged on and am also getting this error message. The 'edit photo' options aren't doing anything either. Not sure if it helps to know it's not just you!

Best wishes,

Beth

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[Wildlife Insights]

Hi Emmalie and Beth,

Thanks for alerting us of this issue. Can you both invite suppor...@wildlifeinsights.org to your project so we can try to reproduce this and share details with our development team?

@Beth - we're aware of the Edit Photo bug and this should be fixed early next week!

Nicole

Wildlife Insights team.

[Bethany Smith]

Hi Nicole,

I've just invited the support team to my project but it doesn't seem to be a consistent issue and is just popping up with an error message every now and then. Hopefully you're able to recreate it at some point on your end.

Best wishes,

Beth

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[Wildlife Insights]

Hi, 

We have looked into the issue and we believe it has been solved. Please let us know if you are still experiencing this issue. 

Paula.