unable to add collaborator

[Pedro Sarmento]

I am trying to add this collaborator (diogo....@icnf.pt) but I keep receiving this message: The email you've entered has not been approved by Wildlife Insights administrators.

The problem is that he already received an email confirming the account approval. Is anything wrong?

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Pedro Sarmento

[Wildlife Insights Support]

Hi Pedro,

It looks like Diogo has created his user account but hasn’t submitted the Account Approval form yet. Could you kindly ask him to complete this step? Once we receive his request, we can approve his account, and he'll get a confirmation email.

Thank you!

Wildlife Insights Team

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