Images in identify tab not loading

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Jade Wawers

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Dec 8, 2025, 7:25:24 PM12/8/25
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Hi everyone,

I have a handful of deployments that will only allow me to view images in the identify tab if I click on and view each image one at a time, while in high resolution. The kicker is, it's not the whole deployment that is "corrupt", its just a few pages worth of images. These deployments have 4 months worth of images so simply deleting and reuploading 4 months of data to fix a few weeks worth of images would be less than ideal. 

Anyone else experiencing this? I have about 7 deployments where the identify tab looks like the image below for the past month or so now. 
Screenshot 2025-12-08 152843.jpg

Thank you!

Ana Moreland

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Jan 14, 2026, 1:09:00 PMJan 14
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Same issue here, have emailed support. For us, it's a handful of images on one deployment but several other deployments are 100% affected with hundreds of images persistently failing to load. Not sure what's causing the issue but chiming in to subscribe to the thread (and hopefully get a resolution)!
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