Delay in Analytics Data Availability and Clarification on Project Update Schedule

[Moritz Paukner]

Hi everyone,

I am currently running a project studying the annual activity patterns of the European roe deer and wanted to do a preliminary analysis. However, I’m running into an issue with my data appearing in the Analytics tab.

Here is my situation:

• March data: Uploaded in early April. Fully identified and visible in Analytics.

• April data: Uploaded mid-May. Fully identified but not visible in Analytics.

• May data: Uploaded today (June 1st). Fully identified but not visible in Analytics.

According to my project details, the last update was on May 18th, so I expected at least the April data to be included by now.

Additionally, under the data availability section, it says the next scheduled update is "11/05". I have a few questions regarding this:

1. Date Format: Is this format MM/DD (November 5th) or DD/MM (May 11th)? If it is May 11th, it seems the automated update is lagging behind.

2. Settings/Deployments: Is there a specific setting I might have missed? Could this delay be related to how the timeframes for my deployments are set up?

3. Processing Time: Is it normal for recent data (even if already identified) to take this long to sync with the Analytics platform?

I would appreciate any insights or advice on how to get the analytics to refresh.

Thank you in advance for your help!

Best regards, 
Moritz

[Wildlife Insights Team]

Dear Moritz and all,

Thanks for flagging this. Analytics data has been delayed in refreshing, with the last update on May 4. Our team is working on fixing our automated update schedule, and a full data refresh is planned for this coming weekend. We will notify everyone in this thread once the refresh is complete.

Thanks for your patience. We apologize for any disruption this may have caused.

Wildlife Insights Team

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[Moritz Paukner]

  Thanks for the update and for looking into this!

[Wildlife Insights Team]

Hi all,

As you’ve likely noticed, the analytics data refresh is still pending.

We’ve run into some unexpected challenges, and we are working to resolve them.

Our plan is to complete a full refresh this weekend, but we'll confirm this later this week. We typically schedule these over the weekend to minimize potential disruptions.

We'll keep you posted. Sorry for the delay and thanks for your patience.

Wildlife Insights Team

Help & Learning Center

Community Forum

Submit a feature request. 

Submit a taxonomy request

Report an issue

Our office hours are Mon-Fri 9:00-13:00 ET 

To view this discussion visit https://groups.google.com/d/msgid/wildlifeinsights/095be0bf-6355-4220-a722-9297089775b7n%40googlegroups.com.