Didn't receive email with download link

[Andrés Manuel Murillas Gallego]

I made a request for the following data:

•         timespan: { start: "2024-10-31T00:00:00.000Z", end: "2024-11-01T00:00:00.000Z"}
•         countries: ["JP"]
•         species: Cervus nippon

        
After processing I got a prompt message stating "A link to download your data has been sent to andresmanuelm...@gmail.com", but I received no email afterwards. I´ve had the same result making several similar requests. Could I please receive some guidance or help with this issue.

Thank you kindly.

I've attached the screen capture with the prompt message from after my request was processed.

[Federico Dodaro]

the same for me these days. how can i resolve?

[Wildlife Insights Support Team]

Hi,

We are actively addressing the issue with some public download requests not going through, and are close to a resolution. Thank you for your patience and understanding.

We will let everyone know when the fix is deployed.

Best,

Wildlife Insights Team

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