I have just been appointed as a Knowledge Manager at SAQA (South
African Qualification Authority).
My main responsibility is to design, develop and execute knowledge
management strategies that will enable CAS (Career Advice Services)
our unit to have access to high quality up-to-date information that is
easily accessible and will enhance our business success.
In light with that we have different tools such as Wiki, website and
other internal systems that we are using to facilitate that process.
However we are facing a challenging situation whereby our staff
members are reluctant to use Wiki or share information on it because
they believe it is difficult to navigate or to find information there.
I have been tasked to conduct a workshop/training for our staff member
to have a positive response towards Wiki so that they should be
willing and confidently use Wiki as our knowledge base. I am also new
on Wiki and currently familiarising myself with it hence I assigned
myself to wiki tutorials and the forums to get a better understanding
around the subject.
Any pointers on how to convince my colleagues that Wiki is they way to
go, I find it interesting and convenient for the purpose of our
project, the trick is how do I get my colleagues by the idea.
Thanks
Ntsoaki Kala
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Oh YES - I LOVE storytelling / (LORE!) ... and also .. ‘appreciative enquiry’ approach / strength based training. ...
Another idea could be to set up some wikki pages with deliberate ‘not current ... not quite right ... information ... ‘ – Nothing too ‘drastic’ but just enough to whet their appetite. Things like names spelt incorrectly … broken links to sites you know they can access … Aspects that you know people are passionate about just put in “blah blah blah”. If you set it up towards things that are personal and trigger or capture their passion … They will not be able to help themselves to correct it … and once you start to Correct … it is a short step to Creation ..
Of course be upfront with this. It is not a trick ‘to get them in’ but rather like all learning / playing / making time to understand something and then embrace it … it is a REASON to do it. (I also LOVE ‘Just in time’ Learning .. and live by that motto.)
Another idea, like all team activities is ‘acknowledgement’. I have just stumbled on this site (I have no affiliation / vested interest and if there is something better and more in keeping with the ethos & culture of this group – please let me know!) .. http://www.wooboard.com and maybe it is an Australian / western culture / anglo saxon .. thingy (sorry if my terminology is not correct) so maybe not appropriate in all countries / cultures .. BUT I LOVE the idea of being ‘wooed’ and wooing’ … it also seems like a bit of fun … something … sometimes … in all our very important stuff we do … I feel like I, at least, forget to have (sometimes) ..
Whatever you do GOOD LUCK! And thanks for sharing
Kathleen
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