Calendar not syncing. Says theres an error

[Susan Doronzo]

Hi there

I love this software and I'm using it very well, but there is an issue when I want to sync the updated confirmed gigs to external calendars for our band members.

The software can see the calendar but says there is an error when trying to sync and the error message says, contact the Administrator.

Can I contact the administrator please?

I'm a subscriber.

Sue Doronzo

[Ethan Brown]

Hi Sue.  Thanks for getting in touch about this. Did the calendar export used to work, but has stopped working, or has it never worked for you?

--Ethan

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[Ethan Brown]

Hi Sue--

I ran your iCal export through a validator, and it comes out clean, without errors.  I also created a Google subcalendar using the iCal feed URL for your account, and it read the feed without error.

Can you please test using Google calendar?  On the left side of the calendar there should be a list under "My Calendars" and below that "Other Calendars" with a '+' next to it.  Click the '+' and select "From URL", and then copy the URL from the WheresTheGig export page that is displayed after clicking . "Export" => "To Calendar Feed" => [Show Gig ICal Feed].  Please get in touch if you have any questions about this.

If it loads into Google Calendar, then we'll need to track down the problem with your other calendar client.

--Ethan

[Susan Doronzo]

Thank you Ethan.  your instructions worked, so thank you.  I would not have figured that out myself.

[Ethan Brown]

Great!  Glad to help.  Get in touch if any other issues arise.

--Ethan

To view this discussion visit https://groups.google.com/d/msgid/wheresthegig/96d814f9-8eed-4d84-bf4a-e64fe534de90n%40googlegroups.com.