Please report here if your Nexus One is missing during transit.
Nexus One
Nexus One phone was "damaged" or "opened with content missing" or
anything else, and you feel like getting some help, please feel free
to join and report in.
We will be posting everything we know / we have done / we think you
can do to help yourself, hopefully, someone from Google will be
following up our case seriously.
Nexus One
burnduck
arrived at Hong Kong on the 25th.
However the shipment was updated as "shipment on hold" on DHL's
system, so I gave them a call, and found out that the item was "opened
with content missing".
I've asked them to provide pictures and written proof of this damaged
shipment, which i will be posting in just a bit.
In the past week, I've been trying to contact DHL HK, DHL USA,
Brightpoint (the shipper), Google, HTC USA, HTC HK, and it turned out
to be in vain.
As of today, I'm still yet to receive any official reply regarding my
order, whether a replacement will be issued, or if I will get any
refund.
For those of you who can read chinese, Apple Daily HK has it covered
on today's (31st Jan) paper,
http://hk.apple.nextmedia.com/template/apple/art_main.php?iss_id=20100131&sec_id=4104&subsec_id=12731&art_id=13681961.
I wish by creating this group, all of us suffering from Google's best
customer service can stand up and fight for our own rights.
So all of you out there, if your Nexus One was stolen / damaged / lost
during transit with DHL, please join this group, i will be updating
this group and let you know what we have done and what we can do.
beastmst
26/01/2010
while it arrived HK airport at 28/01/2010, then DHL call me on the
29/01/2010 said the box has been opened and content inside gone
now, still waiting for google response. In addition, I am very
disappointing that google have not provided good customer care on this
issue.
PLEASE RESPONSE ASAP google
thanks
burnduck
Today I was contacted by DHL and HTC.
DHL has escalated my case to their customer care support department,
and I was assigned an agent to follow my case. They promised to reply
to me by next monday, even if they hear nothing from the sender. DHL
has also informed me that under certain circumstances, the receivers
will be able to claim damages from them, even if they didn't pay
directly to DHL for the shipping charge. I will update you guys with
that information after I've contacted DHL again.
HTC HK also gave me a call regarding the lost phone, the asked me for
the order number, and promised to file a report to Google (AGAIN), but
frankly i don't expect anything from them, they've been trying hard i
know, but to no avail.
Finally for those who had their phone lost and hear no news from any
parties, I have a good news for you (sorta). I phoned my card issuing
bank and confirmed that Chargeback is possible, given that you have
sufficient supporting documents, such as a written proof from DHL
indicating your shipment is either damaged or lost during transit,
with the tracking number on the invoice. Also, you will need the proof
of purchase to associate the shipment with your order. For cards
issued by Hang Seng Bank, you can submit the dispute in written form,
indicating your card number, related transaction, together with all
supporting documents, to any HSB branches, they have the case
investigated within 4 weeks.
If you're not using Hang Seng Bank, you'd better give the bank a call
to see what you will have to do, but basically the procedures should
be more or less the same.
I will keep everyone of you posted, peace!
James
council.
burnduck
have just received a FULL refund at google checkout.
Thinking that I might hear some apologies from Google, I have only
received one email from Google Checkout, saying
"Google Phone Webstore has cancelled your order. Your credit card has
been refunded in full.
Reason: Parts are missing in the product
Comments from Google Phone Webstore: "Refund for missing item""
It's just a quick update, more to come later today.
James Leung
waiting
burnduck
agent, please let me know, I'll see if if there is anything I can
help.
James Leung
James
google. However, I am still not happy with Google's customer service.
(not exist)
I will call Google Hong Kong office today and see if anyone can help
me.
James
> > > > > It's just a quick update, more to come later today.- Hide quoted text -
>
> - Show quoted text -
James
DHL told me that Google will arrange another company to send me a
replacement phone BUT did not inform them when, where or how.
(definitely not via DHL) I told DHL to follow up on behalf of me with
DHL
Android Team email me today and say they are investigating the issue.
James
if I want the phone.
I thought I can't handle another 1 month delay.
Shern Shiou
Edmond S
Congratulations! Don't forget to give your card centre a call for the difference in exchange rate! ;)
On 5 Feb 2010 16:58, "Shern Shiou" <shern...@gmail.com> wrote:
I got full refund too.
On Feb 5, 10:22 am, James <jameshuang...@gmail.com> wrote:
> New update, I got full refund from Goo...
burnduck
finally hear from Google. Google says all lost items will be refunded
in full, and the customer would have to order from their site again.
About the refund, the bank has returned the exchange difference to my
card (that was quick), so basically things are settled. But I know
there are people out there with their phone missing. :( If there is
anything i can help, just ask here!
BTW I've placed a new order with google, the phone should arrive at my
city this evening, I seriously hope nothing bad happens to this
shipment.