Google works in mysterious ways

[epollari]

Well, something happened that I held for impossible. I made contact. A
human from Google replied to my latest email. Not a computer, but an
actual human. Same species as us, I suspect. I'm still trembling from
excitement.

They apologize for the inconvenience and promised to redirect my Nexus
One to Singapore. It has been languishing in a DHL distribution centre
in West Africa, Sierra Leone, for close to three weeks as a result of
a shipping mistake. Google are investigating how such a mistake could
take place.

I couldn't resist suggesting that Google broaden their investigation
to include the impact on customer satisfaction if customer queries are
left unanswered for over three weeks...