Guest Received Suspicous Text

[Liz Spartveit]

Good Morning All!

I just wanted to pass this along......

Not sure if any of your guests have received this text but I thought I would make you all aware of it.

My guest received the attached text requesting payment action for their stay or their reservation will become inactive.  Luckily, they were smart enough to run it by me first.

Obviously a scam.  Just wanted to share for awareness and to also see if this has happened to any of you that manage your own properties.

You all have a great day!

Liz

Owner - 507

[LAURIE KARLE]

Hi Liz-

Thanks for the heads up!  Do you rent through HEI or Aston or someone else? 

Laurei Dalke

716

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[Liz Spartveit]

I manage it myself

To view this discussion visit https://groups.google.com/d/msgid/whalerowners/52C3C9E1-077F-4DD3-B15F-7AE5750BD3C2%40aol.com.

[Cindy Johnson]

Thank you Liz! 

I manage my own unit and my letter says that they will pay the resort/parking fee directly to the front desk upon arrival. 

Mahalo Cindy Johnson #119 

Sent from my iPhone

On Jun 10, 2026, at 8:44 AM, Liz Spartveit <lizs...@gmail.com> wrote:



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[Janlynnweb]

Hello All

This occurred to me for a booking next year in Rome. The hotel told me that Booking.com was hacked and to ignore the email or in my case a WhatsApp message 

You can google the fact that Booking.com has had numerous privacy breaches in the past b/c it is such a large site. 

Janet (361)

Carpe Diem

On Jun 10, 2026, at 8:55 AM, 'Cindy Johnson' via WhalerOwners <whaler...@googlegroups.com> wrote:

Thank you Liz! 

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[Cindy]

Aloha Liz,

Thanks for letting us know about this event.

A scam or perhaps the HEI database was hacked or compromised, with our data?  I have forwarded this thread to Ted Purvis, Board President.  Perhaps you should advise Mila Stillings, General Manager.

Thanks again,

Cindy Bigeh

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Cindy Bigeh 

[Liz Spartveit]

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[Liz Spartveit]

Hi Cindy,

I alerted Mila and reservations this morning.  All my reservations come via VRBO as I manage my own unit.  No telling how these scammers figure these things out.  

[Cindy]

Good to know Liz!

Cindy

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Cindy Bigeh