HelloI have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get the "
To protect your info, please verify your payment." pop-up but there's nothing more going on. I don't receive any verification from the bank, no puzzle to solve or something else. I've tried doing it on different browsers, mobile, laptop, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You
I will leave here a screenshot with the error.
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I am a wedding photographer desperately looking for help. I use a Seagate 2TB hard drive to house my RAW files in one place before editing. Luckily I have them backed up and also on the SD cards but recently when I plugged in this particular hard-drive into my PC I got an error saying BitLocker has encrypted it and I need a passcode or a key. I have never set up BitLocker on this computer at all and can not find anything about it on this computer. I also have troubleshot going into my Microsoft account looking for the recovery key since everyone has told me it has to be there but there is nothing registered to this device. I have a consult call with Microsoft and they said that they do not see BitLocker on my account either. I contacted Seagate but they said that they do not support the encryption service on their drives because it is exclusively through Microsoft? But I am beginning to believe that is not the case because when I plug it into any other windows based computer it shows the same error and on my Apple, it does not even mount to the desktop. I have exhausted all my options and I am very frustrated with Microsoft. Any helpful tips would be amazing! An no I have never plugged it in to another Windows computer
If you didn't connect it anywhere else and there's no recovery key to be found, you will need to format the drive and restore from backup.
The recovery key could of course be still retrievable if you only knew who encrypted it on your machine. If you are the only person with access to your machine, it should have been you, but you say you haven't and online there's no key, so the only possible explanation to my mind is that someone played a trick on you when your machine was left unattended.
If you have a modern device that supports automatic device encryption then the driver might have been encrypted automatically. If you are sure if you have not connected the PC to any domain or organization you can try disabling the secure boot in the Pc and try opening the hard disk.
I am having the same issue. Has anyone been able to locate their recovery key? Please help. I got a new computer and now my seagate external hard drive says it's encrypted. I have tried every password I have ever had and none work. I just need all the pictures on my hard drive.
You can request a medical leave of absence to manage a serious medical condition. This leave covers you when you are unable to work for a period exceeding five days due to a disability or health condition (including any medical needs related to pregnancy or childbirth). Review the Leave of Absence Policy (
my.seagate.com > HR Services > HR Polices) for details.
Employees in California may also be eligible for the CFRA, but know that with the exception of pregnancy, any leave time will run concurrently with your FMLA leave. If you are not eligible for either FMLA or CFRA because you have not been with Seagate long enough, then you can apply for Seagate Medical Leave.
If the reason for your leave is pregnancy, our Pregnancy Leave Checklist [PDF] walks you through what you need to know in applying for a leave of absence. We also have a pregnancy checklist for employees in California [PDF].
While you are on FMLA leave or CFRA leave, your job is protected. Seagate will reinstate you to your old role or a role similar in pay, benefits and other terms and conditions of employment when you return from leave. However, if you do not return to work when your leave time officially ends, we cannot guarantee job reinstatement.
You can request time off to care for a family member who is managing a serious health condition or to bond with a newborn, newly placed adopted child or newly placed foster child. Review the Leave of Absence Policy (
my.seagate.com > HR Services > HR Polices) for details.
Employees in California can also apply for the CFRA, but know that any leave time will run concurrently with your FMLA leave. If you are not eligible for either FMLA or CFRA because you have not been with Seagate long enough, then you can apply for a personal leave or use your vacation time.
Seagate appreciates your service to our country and complies with state and federal laws governing veterans' re-employment rights and military leaves of absence. This is available for employees who need to be away from work for either voluntary or involuntary service in the uniformed services of the United States. Review the Leave of Absence Policy (
my.seagate.com > HR Services > HR Polices) for details. You may also find the Military Leave Checklist [PDF] helpful.
For the first 180 days of your leave, Seagate will supplement your military pay so that you maintain your current salary (if it is more than your military pay). You will need to submit military pay records to your local Seagate payroll department.
A pandemic outbreak could require employees to stay away from the office. Corporate Environmental, Health and Safety will identify global or site-specific situations which warrant an official announcement of a pandemic outbreak. During such an outbreak, employees could be eligible for paid pandemic leave. Review the Leave of Absence Policy (
my.seagate.com > HR Services > HR Polices) for details on all the circumstances that apply.
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