[wetech] Skyward / ISCorp problems

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KARL ZIMMERMAN

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Mar 2, 2011, 9:52:44 AM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, COLLEEN CALLAHAN
Hi All,
We've been running Skyward via ISCorp for about 2 years now with good success.

We have been experiencing intermittent connection lockups for some time now - 1-2 months - this has been happening with both Citrix sessions to the PAC client and staff connections via Employee Access. It's very random, happens to multiple staff, happens using multiple access methods, etc.....

In the interest of trying to isolate the problem, I'm curious if other school districts using ISCorp for Skyward have experienced the same thing.

Thank you in advance.

Karl

Karl Zimmerman
Network Administrator
Rhinelander School District
Rhinelander, WI 54501
715-365-9745 (office)

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Mark Carrara

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Mar 2, 2011, 10:07:44 AM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, COLLEEN CALLAHAN

Before our bandwidth was increased to 10mps we had a lot of issues with dropped connections.  I don't know if that is related to your issues.  Since the upgrade we have had no issues.

Mark




Mark Carrara Technology Coordinator School District of Gilman
Gilman, WI www.gilman.k12.wi.us www.techcoordinator.org - a site
for technology coordinators "If a nation expects to be ignorant and
free . . . it expects what never was and never will be" (Jefferson
1816)


*** This Email was sent by an educator at District Office in Gilman School District.
From: KARL ZIMMERMAN <zimm...@rhinelander.k12.wi.us>
Sent: Wed Mar 2 08:56:37 CST 2011
To: wetech -- Wisconsin PK-12 Educational Technology List <wet...@lists.dpi.wi.gov>
Subject: [wetech] Skyward / ISCorp problems


Hi All,
We've been running Skyward via ISCorp for about 2 years now with good success.

We have been experiencing intermittent connection lockups for some time now - 1-2 months - this has been happening with both Citrix sessions to the PAC client and staff connections via Employee Access. It's very random, happens to multiple staff, happens using multiple access methods, etc.....

In the interest of trying to isolate the problem, I'm curious if other school districts using ISCorp for Skyward have experienced the same thing.

Thank you in advance.

Karl





Karl Zimmerman
Network Administrator
Rhinelander School District
Rhinelander, WI 54501
715-365-9745 (office)



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Paul, Sarah

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Mar 2, 2011, 10:14:07 AM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, COLLEEN CALLAHAN
Hi Karl,

I'm relieved (albeit even more concerned now) that others are having the same problem. We are experiencing the same and have countless hours in to try and figure out both internally and with ISCORP what the issue is. We've not been able to nail down anything that would help us isolate the issue. It's random users, random times, random areas of Skyward, random everything. It's kind of like an elusive disease we're trying to diagnose.....

If there is an interest in creating a separate listserv for Skyward users, I'd be happy to set that up so we could perhaps begin to create our own community of support. Any takers?

Thanks, Sarah

*********************************************************************
Sarah E. Paul | Student Information System Manager
Eau Claire Area School District
500 Main St. | Eau Claire, WI 54701 | (715) 852-3090

-----Original Message-----
From: KARL ZIMMERMAN [mailto:zimm...@rhinelander.k12.wi.us]
Sent: Wednesday, March 02, 2011 8:53 AM
To: wetech -- Wisconsin PK-12 Educational Technology List
Cc: COLLEEN CALLAHAN
Subject: [wetech] Skyward / ISCorp problems

Hi All,
We've been running Skyward via ISCorp for about 2 years now with good success.

We have been experiencing intermittent connection lockups for some time now - 1-2 months - this has been happening with both Citrix sessions to the PAC client and staff connections via Employee Access. It's very random, happens to multiple staff, happens using multiple access methods, etc.....

In the interest of trying to isolate the problem, I'm curious if other school districts using ISCorp for Skyward have experienced the same thing.

Thank you in advance.

Karl

Karl Zimmerman
Network Administrator
Rhinelander School District
Rhinelander, WI 54501
715-365-9745 (office)

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Walkowski, Jay

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Mar 2, 2011, 10:18:23 AM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, COLLEEN CALLAHAN
We have had the same experiences. Each points the finger at the other. My suggestion is to keep opening up incidents so that you can track everything. Glad and sad to hear that others are experiencing the same issues.

Regards,

Jay Walkowski
IT Department
Franklin Public Schools
414-525-7648

________________________________________
From: KARL ZIMMERMAN [zimm...@rhinelander.k12.wi.us]
Sent: Wednesday, March 02, 2011 8:52 AM


To: wetech -- Wisconsin PK-12 Educational Technology List
Cc: COLLEEN CALLAHAN
Subject: [wetech] Skyward / ISCorp problems

Hi All,
We've been running Skyward via ISCorp for about 2 years now with good success.

We have been experiencing intermittent connection lockups for some time now - 1-2 months - this has been happening with both Citrix sessions to the PAC client and staff connections via Employee Access. It's very random, happens to multiple staff, happens using multiple access methods, etc.....

In the interest of trying to isolate the problem, I'm curious if other school districts using ISCorp for Skyward have experienced the same thing.

Thank you in advance.

Karl

Karl Zimmerman
Network Administrator
Rhinelander School District
Rhinelander, WI 54501
715-365-9745 (office)

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Donna Starkey

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Mar 2, 2011, 10:34:38 AM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, Donna Starkey
We have the same issue.
Increased to a 15MBconnection last year, but hasn't helped like we had
hoped.
Donna


Donna Starkey, Technology Coordinator
North Crawford School District
47050 Cty X
Soldiers Grove, WI 54655
PH: 608-735-4311 ext. 315
FAX: 608-624-6269

Regards,

Thank you in advance.

Karl


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William Brueggeman

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Mar 2, 2011, 10:47:58 AM3/2/11
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At Randolph we have the same issue.  It was really bad when we had a 3 meg pipe, and has eased considerably since going to a 10 meg pipe this summer.  What I have recommended to the staff, especially the office staff, is that when you aren’t actively engaged in the program to exit out of it.  It has helped some, but we still have drops.  Even when in the middle of a session.

Will Brueggeman

CESA5 Network Administrator

608-742-8814 x235

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Kris Baeten

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Mar 2, 2011, 10:59:30 AM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List
Not sure if any of you have tried this or not yet, but what we did was installed Mozilla Firefox on the teachers laptops and now they don't have any problems.
 
Kris
 
 
Kris Baeten
Network Specialist
Wrightstown Community School District

bae...@wrightstown.k12.wi.us

Ph:920-532-0525 ext. 5012
Fx. 920-532-0860
 
After the government takes enough to balance the budget, the taxpayer has the job of budgeting the balance.
 


>>> "William Brueggeman" <brueg...@cesa5.k12.wi.us> 3/2/2011 9:47 AM >>>

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Kysely Elizabeth

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Mar 2, 2011, 11:04:49 AM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, COLLEEN CALLAHAN
Hi Everyone -
We too have had similar experiences both good and bad. Over the last
month, I opened up numerous tickets with ISCORP and recently they moved
us to a new server which has helped. We typically have the most issues
with the special ed module and printing the forms.

Bandwidth does make a difference in performance. We have not had any
major issues with Finance.

Regards,

Thank you in advance.

Karl


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Carl Peterson

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Mar 2, 2011, 11:18:57 AM3/2/11
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At Jefferson, Skyward Financials was moved to ISCorp last year. While it was being moved, ISCorp asked that traffic to their specific website be prioritized.

So our network consultant entered some statements into the school district Cisco ASA firewall to do this. I have not received any complaints from the users.

The District currently has a 10Mb internet connection, which is extremely busy. It is supposed to be upgraded to 20Mb before the end of the month.

Carl

>>> "KARL ZIMMERMAN" <zimm...@rhinelander.k12.wi.us> 3/2/2011 8:52 AM >>>


Hi All,
We've been running Skyward via ISCorp for about 2 years now with good success.

We have been experiencing intermittent connection lockups for some time now - 1-2 months - this has been happening with both Citrix sessions to the PAC client and staff connections via Employee Access. It's very random, happens to multiple staff, happens using multiple access methods, etc.....

In the interest of trying to isolate the problem, I'm curious if other school districts using ISCorp for Skyward have experienced the same thing.

Thank you in advance.

Karl

Karl Zimmerman
Network Administrator
Rhinelander School District
Rhinelander, WI 54501
715-365-9745 (office)

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Dan Beckman

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Mar 2, 2011, 11:27:53 AM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, COLLEEN CALLAHAN
We have had issues with Skyward and ISCorp from the beginning.  Multiple tickets have been open and unfortunately closed with no resolution to the problem at hand.  We are now currently at a 30MB connection and still have staff that will randomly lose their connection for no apparent reason.  We've tried IE, Firefox, Chrome, and Safari to no avail.  We seemed to have the fewest number of lost connections when using Firefox, but then some staff like Special Ed. have issues opening forms and doing things in Skyward and were forced back to IE.
 
Dan Beckman
Network Administrator
Kiel Area School District
416 Paine Street
Kiel, WI  53042


>>> "Kysely Elizabeth" <eky...@mosineeschools.org> 3/2/2011 10:04 AM >>>
Hi All,
We've been running Skyward via ISCorp for about 2 years now with good
success.

We have been experiencing intermittent connection lockups for some time
now - 1-2 months - this has been happening with both Citrix sessions to
the PAC client and staff connections via Employee Access.  It's very
random, happens to multiple staff, happens using multiple access
methods, etc.....

In the interest of trying to isolate the problem, I'm curious if other
school districts using ISCorp for Skyward have experienced the same
thing.

Thank you in advance.

Karl





Karl Zimmerman
Network Administrator
Rhinelander School District
Rhinelander, WI 54501
715-365-9745 (office)



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Rob Demeuse

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Mar 2, 2011, 11:25:32 AM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, wet...@lists.dpi.wi.gov, CALL...@rhinelander.k12.wi.us
We have a 30MB connection and we still have occasional issues.  Like you said, everyone blames everyone else.

Rob Demeuse
Message has been deleted

KARL ZIMMERMAN

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Mar 2, 2011, 11:50:56 AM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, wet...@lists.dpi.wi.gov, COLLEEN CALLAHAN
Rob,
We have a 30mb pipe as well.

I'll compile the results and send back to Glen at ISCorp to review.

Thanks!
Karl

>>> "Rob Demeuse" <RDem...@maustonschools.org> 3/2/2011 10:25 AM >>>

Joe Ruskey

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Mar 2, 2011, 12:04:55 PM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, COLLEEN CALLAHAN
We use skyward at multiple districts with ISCorp and we have no issues.  We were at one district and it ended up being an Internet bandwidth issue.  You can easily find this by looking at your Internet bandwidth charts that should be provided by your ISP.  We now have no issues at that district or any of the other districts we have utilizing their services.
 
Joe Ruskey
 
From: Dan Beckman [DBec...@kiel.k12.wi.us]
Sent: Wednesday, March 02, 2011 10:27 AM
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Jeff Mahoney

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Mar 2, 2011, 12:17:44 PM3/2/11
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Hi All--

We have also had problems related to reports locking up.  We worked with both IS and Skyward to rectify, but it still occurs occassionally.

This problem just started in the last 4 to 6 weeks as well.

I have forwarded to the McFarland Skyward account rep, many of these emails so that they are aware of the magnitude of frustration.



Jeffrey W. Mahoney

Director of Business and Technology Services
McFarland School District
5101 Farwell Street
McFarland WI 53558

Fax     608-838-3074

Please consider your environmental / economical responsibility before printing this e-mail.

Benjamin Strobach <BStr...@ClearLake.K12.WI.US> on Wednesday, March 02, 2011 at 10:40 AM -0600 wrote:
You can add us to that list.  We haven't had many issues with dropping, but for the last 4-6 weeks whenever a Skyward application is open (PAC or Web) any other windows (namely Outlook Web Access) will "lock up" after a few hours.  My understanding was the Skyward client has an authentication lockout issue with IE that causes the session to "hang" even when multiple browsers are open for more than an hour or so.  It has gotten a little better since we told staff to close down any/all IE windows that were open at the same time as Skyward when not using Skyward.  I was also to understand a patch was on the way, but we are still experiencing these issues (to a lesser degree.)  

Perhaps someone else can shed some more light on this issue.  It would seem that there are 2 distinct problems.  One with intermittent drops, and one with the browser lockup.  Ours is definitely the latter of the 2.  While I'm sure FireFox would resolve the issue, we will not change our standard software for a programming deficiency.  Again, this has only been for the last 4-6 weeks.  My understanding is this is also not isolated to IS Corp, but I cannot speak to that...


School District of Clear Lake


-----Original Message-----
From: KARL ZIMMERMAN [mailto:zimm...@rhinelander.k12.wi.us]
Sent: Wednesday, March 02, 2011 08:53
To: wetech -- Wisconsin PK-12 Educational Technology List
Cc: COLLEEN CALLAHAN
Subject: [wetech] Skyward / ISCorp problems

Hi All,
We've been running Skyward via ISCorp for about 2 years now with good success.

We have been experiencing intermittent connection lockups for some time now - 1-2 months - this has been happening with both Citrix sessions to the PAC client and staff connections via Employee Access.  It's very random, happens to multiple staff, happens using multiple access methods, etc.....

In the interest of trying to isolate the problem, I'm curious if other school districts using ISCorp for Skyward have experienced the same thing.

Thank you in advance.

Karl





Karl Zimmerman
Network Administrator
Rhinelander School District
Rhinelander, WI 54501
715-365-9745 (office)



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Paul, Sarah

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Mar 2, 2011, 12:28:43 PM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List, COLLEEN CALLAHAN

Your stories all sounds familiar.  We have a 100Mb connection to the Internet. Which occasionally peaks at 60Mb.  We are standardized Internet Explorer with no real serious discussions about adding Firefox to the list…we have staff who will also randomly lose their connection, or whose screens will freeze and they’ll lose their work – repeatedly.  We’ve checked the cabling for noise, adjusted user profiles internally, monitored CPU usage/machine updates, checked virus scanning software, java, made switch and port adjustments, have swapped out machines multiple times with “fresh” machines and have all but checked the individual users for magnetic jewelry…and we’ve been actively at this since early November.

We have also been moved to an updated server farm at ISCORP and the issue has not gotten better.  It might, in fact, even be worse.

*********************************************************************
Sarah E. Paul | Student Information System Manager
Eau Claire Area School District
500 Main St. | Eau Claire, WI 54701 | (715) 852-3090

 

From: Dan Beckman [mailto:DBec...@kiel.k12.wi.us]

Sent: Wednesday, March 02, 2011 10:28 AM
To: wetech -- Wisconsin PK-12 Educational Technology List
Cc: COLLEEN CALLAHAN

Subject: RE: [wetech] Skyward / ISCorp problems

 

We have had issues with Skyward and ISCorp from the beginning.  Multiple tickets have been open and unfortunately closed with no resolution to the problem at hand.  We are now currently at a 30MB connection and still have staff that will randomly lose their connection for no apparent reason.  We've tried IE, Firefox, Chrome, and Safari to no avail.  We seemed to have the fewest number of lost connections when using Firefox, but then some staff like Special Ed. have issues opening forms and doing things in Skyward and were forced back to IE.

 

Dan Beckman

Network Administrator

Kiel Area School District

416 Paine Street

Kiel, WI  53042



>>> "Kysely Elizabeth" <eky...@mosineeschools.org> 3/2/2011 10:04 AM >>>
Hi Everyone -
We too have had similar experiences both good and bad.  Over the last
month, I opened up numerous tickets with ISCORP and recently they moved
us to a new server which has helped.  We typically have the most issues
with the special ed module and printing the forms.

Bandwidth does make a difference in performance.  We have not had any
major issues with Finance.

-----Original Message-----
From: Walkowski, Jay [mailto:Jay.Wa...@Franklin.k12.wi.us]

Sent: Wednesday, March 02, 2011 9:18 AM
To: wetech -- Wisconsin PK-12 Educational Technology List
Cc: COLLEEN CALLAHAN

Subject: RE: [wetech] Skyward / ISCorp problems

We have had the same experiences. Each points the finger at the other.
My suggestion is to keep opening up incidents so that you can track
everything. Glad and sad to hear that others are experiencing the same
issues.

Regards,

Jay Walkowski
IT Department
Franklin Public Schools
414-525-7648

________________________________________

From: KARL ZIMMERMAN [zimm...@rhinelander.k12.wi.us]
Sent: Wednesday, March 02, 2011 8:52 AM


To: wetech -- Wisconsin PK-12 Educational Technology List
Cc: COLLEEN CALLAHAN
Subject: [wetech] Skyward / ISCorp problems

Hi All,
We've been running Skyward via ISCorp for about 2 years now with good
success.

We have been experiencing intermittent connection lockups for some time
now - 1-2 months - this has been happening with both Citrix sessions to
the PAC client and staff connections via Employee Access.  It's very
random, happens to multiple staff, happens using multiple access
methods, etc.....

In the interest of trying to isolate the problem, I'm curious if other
school districts using ISCorp for Skyward have experienced the same
thing.

Thank you in advance.

Karl





Karl Zimmerman
Network Administrator
Rhinelander School District
Rhinelander, WI 54501
715-365-9745 (office)



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Tom Hafemann

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Mar 2, 2011, 12:48:10 PM3/2/11
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Hum...  (Rumblings from a tech person)
 
ISCorp has had their issues being a hosted solution.  There is a few things that have to change with them for them to be a valid solution going forward.
 
Having said that, many times I am finding as I work with other schools, that the core issues with any hosted or internet based applications have nothing to do with the "Internet" but rather the infrastructure and system configuration. 
 
(soapbox)  It is very easy to blame or point at a hosted app as being a problem when the issue is hosted.  However, if you were to put a packet sniffer or some sort of baseline monitoring software on your network...while functioning...there is typically something else going on behind the scene.  The worst thing I ever saw with a school network were all of the Nintendo WII SCREAMING out "Wanna Play, Wanna play, WANNA PLAY".
 
The second biggest thing that seems to jam up the whole thing is "interference"  Anything that also runs at the 2.4 GHZ frequency.  To add insult to injury, people configure the same vlan for wireless as they do for EVERYTHING else.  Vlan 1 baby!  Let the broadcast storm begin.
 
So, while Skyward ISCorp has their hosted solution issues, there are typically more issues with infrastructure causing issues than anything else.  Is your network engineered correctly for the 21st Century, or are you "plug and pray".
 
Tom
 

"Rob Demeuse" <RDem...@maustonschools.org> 3/2/2011 10:25 AM >>>
We have a 30MB connection and we still have occasional issues.  Like you said, everyone blames everyone else.

Rob Demeuse

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Tom Hafemann
Information Systems & Technology Director
Campbellsport School District
114. W. Sheboygan St.
Campbellsport, WI 53010
thaf...@csd.k12.wi.us
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Bernadette Strobach

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Mar 2, 2011, 1:00:56 PM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List
We are locally hosted - users running Skyward from internal servers. We
began experiencing a problem immediately after loading the Dec. 2010
release and addendum 6 (both the release and the addendum loaded during
the same update/maintenance event), so I have not been able to determine
if the trigger is the Dec. release or anything in addendums 1-6 (as they
are inclusive).

Our student web is configured to lock out after 30 minutes. After 30
minutes staff experience a problem. More specifically the logon
request hangs, and they describe it as "the spinny thing just keeps
spinning and never goes away" :) Since staff use Outlook Web Access it
is also an issue as they must close out of their email browser window as
ALL IE windows must be closed to resolve the lockup, though that is not
always obvious to them that is a browser window as well.

We were able to minimize the impact by telling staff to close out of all
browser windows, then log back in to Educator Access Plus and/or Skyward
Student Web.

We have migrated the vast majority of usage (except foodservice) from
PaC to web. We have not had an indication of problems from foodservice
staff using the old PaC client.

Our pipeline is of no consequence as we are not an ISCorp customer, and
the backbone is well equipped to handle the traffic as are the servers.
We are predominantly running IE7, with some users on IE8.

The response I received from Skyward after entering a software service
call was:
Several changes were made for PMP 1 Addendum 1 which affect how users
are logged out due to inactivity. Please let us know if you see any
lock-up issues after loading this Addendum, which is currently scheduled
to be posted on Friday.

The update has not yet been applied, though this may or may not resolve
the issue.

Bernadette Strobach
Computing & Networking Services Director
Osceola School District
331 Middle School Dr.
Osceola, WI 54020
PH 715-294-4140 ext. 328
FAX 715-294-2428
stro...@osceola.k12.wi.us


-----Original Message-----
From: KARL ZIMMERMAN [mailto:zimm...@rhinelander.k12.wi.us]
Sent: Wednesday, March 02, 2011 8:53 AM
To: wetech -- Wisconsin PK-12 Educational Technology List
Cc: COLLEEN CALLAHAN
Subject: [wetech] Skyward / ISCorp problems

Hi All,
We've been running Skyward via ISCorp for about 2 years now with good
success.

We have been experiencing intermittent connection lockups for some time
now - 1-2 months - this has been happening with both Citrix sessions to
the PAC client and staff connections via Employee Access. It's very
random, happens to multiple staff, happens using multiple access
methods, etc.....

In the interest of trying to isolate the problem, I'm curious if other
school districts using ISCorp for Skyward have experienced the same
thing.

Thank you in advance.

Karl

Karl Zimmerman
Network Administrator
Rhinelander School District
Rhinelander, WI 54501
715-365-9745 (office)

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Tom Hafemann

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Mar 2, 2011, 2:00:26 PM3/2/11
to wetech -- Wisconsin PK-12 Educational Technology List
This is an important message for all Student and Business Management customers using the web version of Skyward Software.
 
Who is affected by this mailing?
Customers using a Microsoft IE (Internet Explorer) browser who have loaded Addendum1 (04.10.12.01.01) or Addendum2 (04.10.12.01.02) to PMP1.
 
What is the issue?
The IE browser may sporadically lock up on Skyward web application screens with higher volumes of data entry, i.e. Grade History, Discipline, Class Meet Maintenance. etc.
 
When can you expect the issue to be corrected?
The issue will be corrected in Addedum3 to PMP1 of the December 2010 Release scheduled to be posted to Skyward's Customer Support page by the end of the day Monday, February 28, 2011.
 
Thank You - Skyward Support Staff
SN #2200
 
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Tom Hafemann
Information Systems & Technology Director
Campbellsport School District
114. W. Sheboygan St.
Campbellsport, WI 53010
thaf...@csd.k12.wi.us
CCNA/CCDA/CCDP/CCNP, MCITP Vista/Windows7/Server/Enterprise MCSE 2003, CLA/CNE/CNI 5 and 6, LPI 1, and a few more.
920-533-8381 x1259
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>>> "Bernadette Strobach" <stro...@osceola.k12.wi.us> 3/2/2011 12:00 PM >>>
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