reduced winter electric rates for heat pump owners

[Pam Wright]

Act before Nov 1 to receive reduced electric rates for heat pump owners from Eversource.  Please see attached for details.

[Susan Cassidy]

Hi there -- 

FWIW I phoned this morning, there was an hour wait, so I asked for a call back. 

I just got the call back and it was quite quick. I had actually looked up the invoice for our heat pump, just in case, but they didn't ask me for anything other than to confirm my address/contact info.

ttfn

-- Susan

On Sun, Sep 7, 2025 at 8:30 AM Pam Wright <pamw...@rcn.com> wrote:

Act before Nov 1 to receive reduced electric rates for heat pump owners from Eversource.  Please see attached for details.

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[Miles Smith]

Well I had a different result to my phone call to Eversource attempting to sign up for this program. 

The (incredibly helpful and thorough) person at customer service said there was no mechanism for signing up for the program yet. He sent this link on the eversource site about the program, but they have no way to enroll us.

What he said that our rate code said 'R1 non-heating', and updated the account to 'R1 heating'. He thought that if all went well, we would 'automatically' (as their memo sez) be set to be enrolled in the seasonal heat pump rate- 'tho by no means a certainty.

So Susan, do you think this is what happened in your case? Or are you confident that your customer service person was able to actually enroll you in this program?

Thanks,

miles

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Miles B Smith
m_soun...@yahoo.com

He has van Gogh's ear for music
-Billy Wilder

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[Nancy Mazzapica]

I contacted Eversource  yesterday and was told that the w program wasn’t set up yet and to call back in October 

Nancy Mazzapica

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