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Olympia Brackin
Everything worked well for months. Suddenly, when we put Netflix on, no sound. There IS sound for a Netflix trailer, but not for an actual show. All other apps (Disney +, CW, Amazon Prime) are working fine. In another room, with another Roku, Netflix is working fine. What happened, and what needs to be done?
My son was able to fix it. I believe he went into Roku settings and then audio. And change the setting to stereo. Rather than the other one that was selected. And the hdmi setting was at auto. Restarted netflix and it was back to normal. Not sure why it started (never changed the setting to begin with) but it's worked fine since. Hope this helps!
Can you please provide more information about the issue you are experiencing? Is the issue you are experiencing only happen on the Netflix channel or does the loss of audio happen on all channels? What troubleshooting steps have you taken so far to try to resolve the issue? How long has the issue been occurring?
As a first step, could you try to remove any channel you observe this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.
I repeatedly have issues with Netflix using Streambar sound bar which I've hard wired into my network. My daughter, who is 15 miles away, has the same issues streaming Netflix on her Roku TV using wireless.
If you let 3 or more previews play, or you dare to rewind or fast forward in a show, the sound & picture refuse to line up anymore and the sound will just start cutting out all together. Some times the program just cuts out and forces a reboot of the Streambar. Other times I do it manually, but getting really tired of having to reboot all the time.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Hello Roku team. I have the exact same issue as the user above described, and the removal/reinstallation solution you suggested didn't work. Have there been any other discussions about this issue that you've seen? It is only specific to Netflix and no other apps have issues.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
I tried removing and re-adding the Netflix channel when I first noticed the problem, but it didn't fix it. There is no specific series of events that happens each time this glitch occurs, unfortunately. The sound simply goes in and out, and/or the video freezes randomly or plays out of sync with the sound. Now we have realized it is also happening with the Amazon Prime app as well. It's very frustrating.
Hi. I have the same problem. I fact, I had the problem with a Smart Soundbar and had hoped the problem was fixed with the Streambar. No. I have uninstalled/reinstalled Netflix numerous times (rebooting in between) with no success. This needs to be fixed.
Everything works fine as far as watching tv, dvd etc. using the surround system. However, whenever I launch Netflix or Hulu I can only get sound through my tv speakers. There is no way I can figure out how to add those on the input menu in either the receiver or tv software. All connections (tv, dvd, cable box) are made using hdmi.
If you are 100% sure that both the TV and receiver have ARC, and that you've connected your HDMI cable to the ARC connections on both devices, and your HDMI cable can support ARC (should, but double check the specs), then in theory it should work. But as @wuzzzer suggests, using an optical cable to carry the sound from the TV will achieve the same goal and save you some frustration.
I had a similar issue with my older Denon AVR-4311Ci. It was relegated to the bedroom and I got a new bedroom TV (LG CX OLED). Both say ARC - not really compatible. Ended up the Denon ARC was "old" spec. I bought a new model (2020 or 21? Yamaha - RX-V4A) receiver and all works great. Not as powerful as the Denon - but it is the bedroom.
I use ARC and the HDMI cables are the same unless you want 4k then a "upgrade" is needed. Each TV uses a selected HDMI port for ARC (my Sony is #2) and ARC must be commanded on in the menu. I use OTA on my TV and use the ARC for audio.
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hey guys i recently purchased a projector to stream netflix from my ipad onto it but using the apple lightning to digital AV adaptor and hdmi cable only streams video and no sound? How do I get the sound to work?
High Definition Multimedia Interface (HDMI) allows the transmission of audio and video signal using one cable. If the audio output does not change automatically to the HDMI output, you need to manually switch the audio.
- Click Start, and then Control Panel. Select the Hardware and Sound category.
- Click Manage audio devices, listed under the heading Sound. In the window that opens, a number of devices may be listed under Playback.
- Among the listed devices, select the device described with HDMI or Digital Audio, and click Set Default. A green tick mark should show that this device is now the selected output device. Click OK to confirm and close the window.
I spent an hour with Netflix for the same problem. Youtube came in fine. New HP laptop with ughhhh win 10. Netflix sent me to the registry on a wild goose chase. Then they had me bring up default speakers - USB to HDMI connecting the Laptop to the TV. Sampling ws 48 kB, 16 bits. For those unfamiliar, D/A converter changes digital sound to analog sound. Higher sampling rates and more bits mean s better audio. Netflix wnted 96kB 24 bits - none of Netflix's business and overkill for a TV. Netflix didn't have a clue. After the session, Chrome said reinstall the widevinecdm. That screws up a lot. I reinstalled - everything's fine now.
So I got some mixed results with sound codecs working and not working. All in all I am very surprised that in some cases there is no sound at all and especially with Netflix and Amazon Prime that is very disappointing.
Your results appear to line up - a Bluesound Home Theatre Group is a 5 channel group, so it would not be able to play 7.1 audio (though I'm surprised DTS-HD 7.1 worked? I don't think it should have) and ATMOS support has not quite yet been released to the SB+.
Ok, let me get this clear: this really is an official statement and my experiences in hearing no sound at all are to be expected? So I have a soundbar that is not able to do it's one job: producing sound?
How is it possible that it cannot process some of the most standard audio codecs used in movies and series? It shouldn't matter that it is only a 5 channel group. I had only 4 speakers (no center) attached to my Onlyo receiver. It just translated the input sound to those 4 channels. Nothing fancy, even my TV can translate the sound from any input to stereo.
Allow me to explain in more detail: your Onkyo is capable of 7.2. It does not matter how many speakers you connect to the Onkyo, the Onkyo receiver itself is capable of decoding 7.2 channel audio. Your TV may also be equipped to recognise and then downsample/remix Dolby 7.1 audio as Stereo PCM.
The BLS Home Theatre Group is capable of 5.1, and it does not downsample any incoming audio (as to preserve the quality); so when sending audio that the HTG cannot recognise (i.e. 7.1 or another codec), no decoding can be done and you will not receive audio. Alternatively, when sending a signal the HTG can recognise (ie 5.1), it will play audio.
That being said, there are variables we haven't accounted for. Depending on devices, the source device might be correctly identifying the lack of support and converts to a supported format. ie PCM, which is why you're seeing DTS 7.1 working.
I hope this clears things up better. The details are nitty-gritty but it might help to Help > Send Support Request and include your source device (the device where the Netflix and Amazon Video content is coming out of firstly) so they can more explain in better detail.
That still doesn't explain why I hear no sound with Netlix and Amazom, because they output a 5.1 sound which shouldn't be a problem. By the way: you can add Disney on the list of streaming services with no audio.
And I really can't understand how you can sell a Dolby Atmos soundbar and then say that 'ATMOS support has not quite yet been released'. That is just false advertising, it is one the reasons I chose this soundbar in the first place!
To me it seems like a ARC problem. ARC is as far as I know not capable to handle lossless audio formats this is reserved to eARC. All non working except the last mentioned, is in "lossless" format so it seems wierd that it was able to playback the last testet file.
It could however also be the TV itself. My LG CX OLED cannot process DTS sound format.
You could try and have your TV decoding the signal instead of the soundbar so untick the box that lets the TV passthrough the audio signal.