MuleSoft Integration Support Engineer with Retail Domain | Charlotte, NC

[Abhinay Nampally]

Client: TCS

Role: MuleSoft Integration Support Engineer with Retail Domain

Location: Charlotte, NC

Duration: 6 months

Digital: MuleSoft

 

Job Description:

• MuleSoft Integration Support Engineer Integration Platforms. Strong hands-on experience with MuleSoft and Azure Integration Services (AIS).
• API System Integration Good understanding of REST APIs, SSO, LDAP, and integration with platforms like Salesforce.
• Monitoring Troubleshooting Tools Proficient in using Dynatrace and Splunk for system health monitoring and incident analysis.
• Programming Scripting Familiarity with Python for automation and support tasks.
• Domain Expertise Experience in Retail Ecommerce integration environments.
• Provide advanced technical support to resolve complex issues related to MuleSoft integrations, including diagnosing and troubleshooting system errors and performance issues.
• Work closely with developers to understand the root causes of issues and implement effective solutions.
• Manage integrations with other systems and tools to ensure seamless data flow and process automation.
• Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly.
• Leads initiatives to monitor and improve the reliability, stability, and performance of the systems with focus on end user experience and availability.
• Proactively catch and remediate potential issues to avoid end user impact.
• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.
• Respond to major incidents and demonstrate the skills to identify and solve issues quickly to avoid financial losses.
• Participate in root cause analysis and identify process to remediate future outages by providing interim or permanent fix.
• Work on improving monitoring alerting to proactively catch known issues.
• Manage day-to-day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow ups.
• Escalates problems to appropriate teams as necessary.
• Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations.